Bianca Greene
Nutley
Summary
Dynamic operations leader with extensive experience at FedEx Ground, excelling in customer support and account management. Proven track record in resolving complex issues and enhancing team performance. Skilled in troubleshooting and effective communication, driving quality assurance processes to elevate service standards and ensure customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Engagement Supervisor
FedEx Ground
Wayne
01.2023 - Current
- Lead and support frontline teams; provide orientation, onboarding, and issue resolution.
Operations Manager
FedEx Ground
Wayne
01.2021 - 01.2023
- Handled customer inquiries, delivery issues, and escalations; ensured policy accuracy.
Operations Administrator I
FedEx Ground
Wayne
01.2021 - 12.2021
- Resolved address issues, damages, delays; first point of contact for customer concerns.
Customer Service Representative
Best Buy
01.2016 - 01.2021
- Resolved customer issues, processed returns, trade ins, and delivered product support.
Education
B.A. - Child Advocacy
Montclair State University
Montclair, NJ05-2018
Skills
- Customer support and account management
- Troubleshooting and case management
- De-escalation techniques
- Multitasking abilities
- Quality assurance processes
- MS Office proficiency
- Effective communication skills
- Adaptability in fast-paced environments
Certification
- CPR/AED, 12/31/28
- Driver’s License, 12/31/29
Personal Information
Authorized To Work: U.S. for any employer
Timeline
Operations Engagement Supervisor
FedEx Ground
01.2023 - Current
Operations Manager
FedEx Ground
01.2021 - 01.2023
Operations Administrator I
FedEx Ground
01.2021 - 12.2021
Customer Service Representative
Best Buy
01.2016 - 01.2021
B.A. - Child Advocacy
Montclair State University