Summary
Overview
Work History
Education
Skills
Certifications Awards
Accomplishments
Certification
Timeline
Generic

Bianca Gregory

West Bloomfield,MI

Summary

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Legal Operations Specialist

The Auto Club Group
01.2019 - Current
  • Perform administrative functions including data input, courier services, use of copier & fax machine, and process department invoices.
  • Negotiate contracts with vendors to help with departments budget
  • Slashed admin. costs by 30% by negotiating pricing fees while ensuring continuation and enhancements from vendors.
  • Developed vendor audit report that accounted for more than $10,000 in processing overage fees within 2 years.
  • Schedule, calendar, and make appointments for 20 attorneys.
  • Compose contracts, pleadings and motions in accordance with established guidelines.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request

Operations Manager

Meijer
11.2022 - 09.2023
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Improved store sales over 40% within 5 months by introducing new methods, practices, and systems.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Maintains store appearance with focus on prime shopping hours, product presentation and company standards.

Insurance Member Relations Specialist

The Auto Club Group
12.2018 - 12.2019
  • Arranged high-level customer-focused sales and service in high volume, fast paced call center environment
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Investigate, mediate and resolve issues from escalated calls
  • Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
  • Successfully ensured that all mid-west AAA complaints received via mail, social media, and email were acknowledged and resolved in 24 hours.
  • Boosted cross-sold services and products to uplift customer investments.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Write, rewrite and/or reinstate complex insurance policies that require additional actions and processes according to underwriting and business

Insurance Agent

The Auto Club Group
10.2015 - 12.2018
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Explain insurance products, coverages, and benefits of each plan
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Recognize and promote cross-sale opportunities within context of servicing changes to existing member’s policy
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Provide efficient processing of customer policies, endorsements, status and coverage changes in accordance with state rules, corporate policies and procedures.
  • Developed and implemented promotional strategies to increase customer base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas and achieved 2018 AAA Premier Performer outselling 50+ agents. Recognized as company's top 3% insurance agents.
  • Responded to customer calls swiftly to resolve issues and answer questions which led to Top Customer Service Representative Certificate quarter one 2018

Nutrition Clerk

Aramark-St. John Providence Hospital
09.2011 - 03.2015
  • Provided nutritional counseling to 50 patients/day to improve overall health and wellbeing.
  • Created menus based on individual needs and preferences, Suggest food substitutions where appropriate.
  • Developed nutrition plans addressing individual patient diabetes and food allergies.
  • Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
  • Participated in medical staff meetings and other committees related to nutrition care.
  • Collaborated with a team of 10 healthcare professionals to provide optimal nutritional care for patients.

Dietary Aide Leader

Sodexo-Henry Ford Hospital
11.2006 - 09.2011
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Distributed 30 food trays within 1-hour timespan during busy peak periods to drive customer satisfaction.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Followed all food safety regulations while preparing meals for patients.

Education

Associate in Business - Paralegal Studies

Henry Ford College
Dearborn, MI
08.2022

High School Diploma -

Osborn High School
Detroit, MI
06.2007

Skills

  • Leadership
  • Time management
  • Organization
  • Teamwork
  • Microsoft Word, Excel, SharePoint, Teams
  • Westlaw and LexisNexis
  • Litigation
  • Workday
  • Administrative Support
  • Review of Pleadings
  • Invoice Preparation
  • Office Operations
  • Legal Procedures
  • Digital Filing
  • Conference and Meeting Planning
  • Production Goals
  • Account Retention
  • Insurance Terminology

Certifications Awards

  • Licensed Property Casualty Producer, 2015-Current
  • AAA Sales and Service Premier Performer, 2018
  • Notary Public, State of Michigan, 2022
  • Legal Studies Certificate, 2022
  • Paralegal Certificate, 2022
  • Certified Food Safety Manager, 2023

Accomplishments

  • Achieved Top 3% sales agent by exceeding quarterly quotas with accuracy and efficiency.

Certification

  • Paralegal Studies, Henry Ford College - 2022
  • Legal Studies, Henry Ford College - 2022
  • Property & Casualty Producer License - 2015-Current
  • Food Manager Certification, Meijer - 2023
  • Commissioned Notary, MI, 2022-Current

Timeline

Operations Manager

Meijer
11.2022 - 09.2023

Legal Operations Specialist

The Auto Club Group
01.2019 - Current

Insurance Member Relations Specialist

The Auto Club Group
12.2018 - 12.2019

Insurance Agent

The Auto Club Group
10.2015 - 12.2018

Nutrition Clerk

Aramark-St. John Providence Hospital
09.2011 - 03.2015

Dietary Aide Leader

Sodexo-Henry Ford Hospital
11.2006 - 09.2011

Associate in Business - Paralegal Studies

Henry Ford College

High School Diploma -

Osborn High School

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Bianca Gregory