Bianca Grier
Calumet City,USA
Summary
Detail-oriented Administrative Professional with a strong background in customer service, scheduling, and office coordination. Skilled in managing documentation, organizing workflows, and maintaining accurate records. Adept at supporting teams, handling confidential information, and ensuring efficient daily operations.
Overview
13
13
years of professional experience
Work History
Administrative & Customer Support Representative
First Class Workforce Solutions
11.2020 - Current
- Respond to client inquiries, process requests, and maintain accurate records.
- Manage high-volume phone lines, routing calls to appropriate departments.
- Draft and update internal documentation to ensure operational efficiency.
- Coordinate with departments to meet deadlines and complete reports.
Customer Service & Administrative Support
Kali Beauty Supply
03.2016 - 02.2020
- Handled customer requests while maintaining organized sales and inventory records.
- Assisted with data entry and filing of purchase orders.
- Managed front-desk operations, including answering calls and scheduling services.
Patient Scheduler / Administrative Assistant
Alverno Clinical Laboratories
01.2015 - 08.2016
- Managed appointment scheduling and coordinated provider calendars.
- Verified insurance and processed patient documentation.
- Maintained accurate medical and administrative records in compliance with regulations.
Assistant Store Manager / Administrative Supervisor
Mobile Gas Station
02.2013 - 07.2016
- Oversaw scheduling, payroll documentation, and employee files.
- Maintained accurate financial records and daily reports.
- Created and updated store operational procedures.
Teller / Administrative Support
TCF National Bank
06.2012 - 02.2013
- Processed transactions while maintaining accurate financial logs.
- Balanced cash drawers and prepared daily reconciliation reports.
- Assisted in filing and administrative tasks for branch operations.
Education
Real Estate Broker's License-ILLINOIS - Real Estate
Listing Leaders
Hobart, INNursing
South Suburban College of Cook County
South Holland, ILReal Estate Broker License-INDIANA - Real Estate
Listing Leaders
Hobart, IN01.2022
Certified Dialysis Technician - Dialysis
Elim Outreach Center
Homewood, IL06-2019
High School Diploma -
Midwest Theological High School
01.2007
Skills
- Office Administration
- Clerical Support
- Data Entry
- Records Management
- Calendar Coordination
- Schedule Coordination
- Documentation
- Filing Systems
- Customer Relations
- Client Relations
- Problem Resolution
- Follow-Up
- Multi-line Phone Systems
- MS Office Suite
- Office Equipment
Timeline
Administrative & Customer Support Representative
First Class Workforce Solutions
11.2020 - Current
Customer Service & Administrative Support
Kali Beauty Supply
03.2016 - 02.2020
Patient Scheduler / Administrative Assistant
Alverno Clinical Laboratories
01.2015 - 08.2016
Assistant Store Manager / Administrative Supervisor
Mobile Gas Station
02.2013 - 07.2016
Teller / Administrative Support
TCF National Bank
06.2012 - 02.2013
High School Diploma -
Midwest Theological High School
Real Estate Broker's License-ILLINOIS - Real Estate
Listing Leaders
Nursing
South Suburban College of Cook County
Real Estate Broker License-INDIANA - Real Estate
Listing Leaders
Certified Dialysis Technician - Dialysis
Elim Outreach Center
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