Bianca Guerrero
Fort Worth
Summary
Highly motivated professional with extensive experience in customer service, retail management, and logistics coordination. Seeking a challenging position where I can utilize my skills in leadership, organization, and problem-solving to contribute to the success of the team and organization.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Planet Fitness
01.2025 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Partnered with management to create organizational task list.
Scheduling Coordinator
Clover Roofing
07.2024 - 05.2025
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members.
Pro Department Manager
Floor and Decor
04.2019 - Current
- Trained and supervised associates on customer service excellence and strong company culture.
- Delivered excellent customer service, driving quality shopping experiences.
- Oversaw the operations of a specific department, including merchandising, inventory control, and staffing.
- Found and attracted new business.
- Utilized strong problem-solving skills to effectively resolve conflicts between customers or staff members.
- Managed day-to-day operations of the department, including staff scheduling and budgeting.
- Developed and implemented effective organizational strategies to improve departmental efficiency.
- Identified potential areas of improvement within the department's processes or procedures.
- Collaborated with other departments to coordinate promotional activities, store events, and marketing campaigns.
- Utilized forklift equipment to move freight safely throughout the facility.
- Communicated effectively with vendors regarding order status updates, changes in scheduling, or other related issues as needed.
- Adhered to company standards for quality control measures during the preparation of shipments.
- Scheduled times of shipment and modes of transportation for materials.
- Collaborated with workers and managers to solve work-related problems.
Installation and Deco Assistant Department Manager
Floor and Decor
04.2019 - Current
Shipping and Receiving Coordinator
Floor and Decor
04.2019 - Current
Head Cashier Supervisor
Lowes
10.2017 - 04.2019
- Trained and mentored team members to achieve front-end operational goals.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Kept checkout areas clean and organized by delegating tasks to team members.
- Demonstrated ability to lead a team of front-end developers, providing training and guidance on best practices for coding and design.
- Coached and mentored team members to ensure proper performance and customer relations skills.
- Oversaw and coordinated schedules for over 15 employees.
Front End Supervisor
Harbor Freight
05.2017 - 10.2017
- Examined incoming shipments for damaged goods to uphold organizational quality standards.
- Managed and coordinated the daily shipping and receiving operations of a busy warehouse environment.
- Managed front end operations, including cash handling, customer service, and staff supervision.
- Ensured smooth and efficient checkout processes, resolving customer inquiries and issues promptly.
- Trained and mentored new team members on company policies and procedures.
Overnight Supervisor
Harbor Freight
05.2014 - 05.2017
- Kept checkout areas clean and organized by delegating tasks to team members.
- Completed point-of-sale transactions, maintaining control of cash at registers.
- Assigned employees to specific duties.
- Assisted in overseeing accurate and efficient operation of cash registers.
- Monitored stock levels and reordered inventory when necessary.
- Managed stock levels throughout the night shift; ensured shelves were adequately stocked.
- Monitored store operations overnight; opened and closed registers when necessary.
- Provided leadership and direction to staff, ensuring compliance with company policies and procedures.
- Trained new employees on company policies, procedures and work ethics.
Food Service Handler
Los Pastores Panaderia
09.2011 - 05.2014
- Consistently followed safety protocols when preparing foods or operating machinery.
- Proven track record for maintaining accurate records related to inventory levels and ordering supplies.
- Maintained high standards of sanitation, safety, and cleanliness in all work areas.
Education
High School Diploma -
Trimble Technical High School
06.2013
Skills
- Customer Service
- Problem-Solving
- Forklift Certified
- Operations
- Relationship building and management
- Order Management
- Order Processing
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Planet Fitness
01.2025 - Current
Scheduling Coordinator
Clover Roofing
07.2024 - 05.2025
Pro Department Manager
Floor and Decor
04.2019 - Current
Installation and Deco Assistant Department Manager
Floor and Decor
04.2019 - Current
Shipping and Receiving Coordinator
Floor and Decor
04.2019 - Current
Head Cashier Supervisor
Lowes
10.2017 - 04.2019
Front End Supervisor
Harbor Freight
05.2017 - 10.2017
Overnight Supervisor
Harbor Freight
05.2014 - 05.2017
Food Service Handler
Los Pastores Panaderia
09.2011 - 05.2014
High School Diploma -
Trimble Technical High School
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