Summary
Overview
Work History
Education
Skills
Timeline
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Bianca Gutierrez

Lancaster,CA

Summary

Dynamic Sales Floor Supervisor at Burlington with a proven track record in enhancing customer experiences and driving team performance. Skilled in effective communication and conflict resolution, I lead teams to achieve operational excellence while ensuring timely results and high standards. Committed to coaching and motivating associates to exceed sales goals.

Overview

4
4
years of professional experience

Work History

Sales Floor Supervisor

Burlington
09.2021 - Current

•Ensures the store is easy to shop for the customer by supervising detailed recovery including training, coaching and monitoring progress.

•Leads a team of associates to markdown merchandise timely with responsibilities including weekly plan, assigning of

responsibilities and monitoring of progress.

•As part of the leadership rotation, supervise all functions of the store while in the role of Manager on Duty. This includes leading

cashier and receiving responsibilities, resolving customer situations, overall safety and security for all customers and associates.

•Participate in weekly Workload Planning Meetings and morning rallies.

•Instill high standards for the customer experience by coaching and supervising Selling Associates to ensure that the sales floor and

fitting room standards are met consistently.

•Assist with interviews, selection, orientation and training of associates.

•Coordinate meal and break periods and monitor schedule adherence.

•Perform other tasks as assigned from time to time

Education

Desert Sands Charter High School
Lancaster, CA
05.2021

Skills

     Ability to supervise selling floor operations efficiently and effectively

     Ability to communicate effectively with supervisors, associates and customers

     Ability to motivate and energize a team to achieve goals through active coaching

     Ability to plan, organize and adjust priorities and manage time wisely in a fast-paced environment

     Able to resolve issues/concerns and coach in the moment

     Ability to engage with customers in a positive manner including strong conflict resolution skills

     Strong interpersonal, communication, organization and follow-through skills

Timeline

Sales Floor Supervisor

Burlington
09.2021 - Current

Desert Sands Charter High School
Bianca Gutierrez