Dynamic Sales Floor Supervisor at Burlington with a proven track record in enhancing customer experiences and driving team performance. Skilled in effective communication and conflict resolution, I lead teams to achieve operational excellence while ensuring timely results and high standards. Committed to coaching and motivating associates to exceed sales goals.
•Ensures the store is easy to shop for the customer by supervising detailed recovery including training, coaching and monitoring progress.
•Leads a team of associates to markdown merchandise timely with responsibilities including weekly plan, assigning of
responsibilities and monitoring of progress.
•As part of the leadership rotation, supervise all functions of the store while in the role of Manager on Duty. This includes leading
cashier and receiving responsibilities, resolving customer situations, overall safety and security for all customers and associates.
•Participate in weekly Workload Planning Meetings and morning rallies.
•Instill high standards for the customer experience by coaching and supervising Selling Associates to ensure that the sales floor and
fitting room standards are met consistently.
•Assist with interviews, selection, orientation and training of associates.
•Coordinate meal and break periods and monitor schedule adherence.
•Perform other tasks as assigned from time to time
Ability to supervise selling floor operations efficiently and effectively
Ability to communicate effectively with supervisors, associates and customers
Ability to motivate and energize a team to achieve goals through active coaching
Ability to plan, organize and adjust priorities and manage time wisely in a fast-paced environment
Able to resolve issues/concerns and coach in the moment
Ability to engage with customers in a positive manner including strong conflict resolution skills
Strong interpersonal, communication, organization and follow-through skills