Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bianca Harold

Fayetteville,NC

Summary

Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Language Facilitator

All American Interpreters For The Deaf, Inc.
12.2021 - Current
  • Interpreted conversations between hard of hearing language-speaking clients and others.
  • Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
  • Maintained message content, tone, and emotion as closely as possible.
  • Monitored progress of translation projects and reported issues to appropriate personnel.

Customer Service Advocate

Concentrix – United Health Care
10.2020 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Completed opening and closing functions to meet operational needs.

General Manager of Operations

Triangle Wine Co
04.2019 - 10.2020
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Enhanced and redefined organizational structure to maintain competitive edge across territories.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.

Bartender/Server Shift Leader

CharBar No. 7
05.2016 - 04.2019
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.

Education

Associate of Applied Science - American Sign Language (ASL)

Blue Ridge Community College
Flat Rock, NC
05.2022

Skills

  • Customer Account Management
  • Staff Training
  • Data Entry
  • Critical Thinking
  • Business Development Understanding
  • Human Resource Management

Certification

  • First Aid/CPR Certified
  • PMP - Project Management Professional
  • CM - Certified Manager Certification

Timeline

Language Facilitator

All American Interpreters For The Deaf, Inc.
12.2021 - Current

Customer Service Advocate

Concentrix – United Health Care
10.2020 - 12.2021

General Manager of Operations

Triangle Wine Co
04.2019 - 10.2020

Bartender/Server Shift Leader

CharBar No. 7
05.2016 - 04.2019

Associate of Applied Science - American Sign Language (ASL)

Blue Ridge Community College

Similar Profiles

CREATE PROFILE
Bianca Harold