BIANCA HARRISON

Detail-oriented and patient-focused Access Coordinator with a proven track record in optimizing patient intake and enhancing administrative processes. Expertise in facilitating patient flow, improving scheduling efficiency, and ensuring seamless operations through proficient patient registration and insurance verification. Over 8 years of military HR experience complemented by direct clinical support roles at prestigious institutions such as Stanford and Palo Alto Medical Foundation. Recognized for exceptional communication, leadership, and initiative in patient-facing environments. Proficient in EHR systems to drive operational efficiency and elevate the overall patient experience while consistently delivering results in high-pressure settings.

Medical Terminology & Communication

• Accurately utilized medical terminology during patient scheduling and documentation while supporting Family Medicine providers at Palo Alto Medical Foundation.
• Communicated clearly with patients, families, and providers regarding procedures, referrals, and follow-up care, contributing to higher patient satisfaction scores.
• Maintained professionalism and diplomacy while coordinating care for diverse patient populations in high-pressure clinical and military settings.
• Earned praise from physicians and leadership for calm, courteous communication with patients and families, even during emotionally sensitive situations.
• Regularly discussed insurance eligibility, co-pays, and financial responsibility with patients at Palo Alto Medical Foundation, ensuring transparency and accuracy.
• Verified insurance benefits and authorizations, helping reduce billing errors and claims denials by 25%.
• Identified and resolved bottlenecks in appointment scheduling workflows at Stanford, reducing patient wait times by 20%.
• Trained junior HR personnel in process improvement during military service, resulting in faster and more accurate record management.
• Worked closely with insurance providers to verify coverage and benefits, and explained billing details to patients in a clear and respectful manner.
• Supported follow-up on patient balances and collections, contributing to improved revenue cycle performance.
• Proficient in EHR systems (e.g., Epic), Microsoft Office, and database management for scheduling, documentation, and correspondence.
• Typed 55+ WPM and managed multiple phone lines, calendars, and referral queues without error in high-volume environments.
• Handled appointment scheduling, medical records management, and front desk operations while ensuring HIPAA compliance and organizational accuracy.
• Implemented efficient filing and tracking systems during military HR service and in healthcare settings, supporting daily operations.

• American Association for Marriage and Family Therapy 2021 - present
• Pi Chapter of Delta Kappa MT Honor Society 2020 – present
• The National Society of Leadership and Success 2020 – present
• Golden Key International Honor Society 2012 - present