Bianca Hawlik
Cookeville,TN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
General Manager
Mini Burger
09.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Crew
Fazolis
10.2018 - 09.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Manager
Lay Thai (Fil-Thai)
07.2021 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front Desk Receptionist
Planet Fitness Gym
05.2021 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Crew Leader
Steak And Shake
06.2018 - 10.2018
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Developed and implemented process improvements to increase productivity.
- Followed instructions and safety protocols to prevent accidents and injuries.
House Leader
Independent Opportunities
03.2018 - 06.2018
- Participated in staff meetings and training to stay informed on policies and procedures.
- Enforced rules and regulations to maintain order and safety in residents homes.
- Planned and organized social and educational activities to promote community building and personal development among residents.
- Promoted diversity and inclusion to create welcoming and inclusive living environment for all residents.
- Supervised and mentored residents to promote safety and wellbeing.
- Facilitated minor care needs of the home by reporting issues to the main office for quick resolution.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided supervision for cafeteria, laundry and special activities of residents home.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Managed residents money
- Made schedules for other employees
Quarterback
Longhorn Steakhouse
12.2017 - 03.2018
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
Cookeville High School
Cookeville, TN05.2013
Skills
- Sales Team Development
- Time Management
- Staff Development
- Staffing
- Team Training
- Strategic Planning
- Safety Protocols
- Staff Motivation
- Employee Scheduling
- Exceptional Interpersonal Communication
- Problem Resolution
- Verbal and Written Communication
- Sales Promotion
- Supervision and Training
- Menu Planning
- Performance Evaluations
- Staff Training
- Purchasing and Planning
- Leadership
- Food Preparation and Safety
- Client Relations
Timeline
General Manager
Mini Burger
09.2022 - Current
Manager
Lay Thai (Fil-Thai)
07.2021 - 05.2022
Front Desk Receptionist
Planet Fitness Gym
05.2021 - 07.2021
Crew
Fazolis
10.2018 - 09.2022
Crew Leader
Steak And Shake
06.2018 - 10.2018
House Leader
Independent Opportunities
03.2018 - 06.2018
Quarterback
Longhorn Steakhouse
12.2017 - 03.2018
High School Diploma -
Cookeville High School
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