Bianca Haynes
Orlando,FL
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
15
15
years of professional experience
Work History
Provider Schduling
Health First Medical Center
3300 S Fike Blvd
05.2019 - Current
- Scheduled procedures, surgeries and doctor appointments for average of 60-80 patients per daily.
- Maintained compliance with company policies, objectives and communication goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided supportive link between external customers and internal operations.
- Provides necessary logistics for meetings.
- Schedules and maintains doctor’s calendar. Organizes weekly conferences calls.
Front End Supervisor
Lowes Home Improvment
110 SR-434 W
04.2015 - 04.2019
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Maintained transaction security by verifying payment cards against identification.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Medical Receptionist
Rosemont Health Clinic
4300 Clarcona Ocoee Rd
02.2010 - 03.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintains department inventory of office supplies and equipment, including purchasing orders and check request
- Completed and filed financial documentation for accounting purposes. Maintain and update outlook with current information.
- Travel planning for doctors in the office. Complete expense report in timely manner.
- Responsible for departments daily mail pick-up and distribution
Education
Bachelor of Science - Medical Science
UCF
Orlando, FL05.2011
Skills
- Ability to adapt to new situations
- Patient Satisfaction
- Interaction Monitoring
- Organizational Systems
- Performance Review
- Evaluate Performance
- Windows applications
- Administrative support
- Time management
- HIPAA compliance
- SAP concur solutions
- Problem-solving
- Teamwork and collaboration
Timeline
Provider Schduling
Health First Medical Center
05.2019 - Current
Front End Supervisor
Lowes Home Improvment
04.2015 - 04.2019
Medical Receptionist
Rosemont Health Clinic
02.2010 - 03.2015
Bachelor of Science - Medical Science
UCF