Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Bianca Heap

Bianca Heap

Clermont,FL

Summary

"Goal-oriented and success-driven with a strong dedication to excellence and long-term growth. Fast learner who quickly adapts to new environments and challenges, consistently delivering results. Committed to continuous improvement and contributing lasting value through reliability, dedication, and a long-term mindset."

Overview

23
23
years of professional experience
1
1
Certification

Work History

Online New Home Counselor

Park Square Homes
05.2017 - Current
  • Manage all incoming online leads, phone calls, emails, and MLS
  • Schedule sales appointments for all New Home Counselors
  • Update website including community details, plans, pricing, and inventory homes
  • Manage MLS listings, from listing to closing
  • Maintain monthly lead, appointments and sales tracking report for the leadership team
  • Support the Marketing Department in all new community grand opening events
  • Implement best practices for online sales processes, reducing response times and increasing conversion rates.
  • Guided prospective buyers through new home selection process, addressing inquiries and providing tailored solutions.
  • Proactive follow-up with clients to ensure long-term satisfaction while also generating leads from word-of-mouth referrals.
  • Leverage market knowledge to recommend suitable neighborhoods and communities for clients'' needs.
  • "Recipient of a top sales performance award after successfully competing against leading new home builders across Florida. Recognized for exceeding sales goals, delivering exceptional customer experiences, and standing out in a highly competitive market through strategic selling and consistent follow-through."

Internet Sales Consultant

Pulte Group
10.2015 - 02.2017
  • Handle all lead inquiries as well as all inbound phone calls for coming soon communities for both Jacksonville and Orlando
  • Provide immediate and continuous follow-up with all leads
  • Build a solid relationship with all leads so that most can be converted into a prospect /sold
  • Develop and maintain market work-book for expert knowledge of communities within scope
  • Assist the GSM and VP with any other duties requested

Internet Sales Manager

Mercedes-Benz of South
06.2009 - 10.2015
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Review operational records and reports to project sales and determine profitability.
  • Monitor customer preferences to determine focus of sales efforts.
  • Oversee the Internet Sales Department
  • Track and respond to all Internet Sales Leads (referral services and websites)
  • Monitor all staff, incoming phone calls and email traffic from website and referral services
  • Understand and implement the dealership sales process
  • Prepares quotes promotions and automobile availability to clients
  • Responsible for all sales that is generated from our International Clients (Brazilian Market)


Recruiting Manager

Tempus Resorts International (Timeshare)
05.2004 - 01.2009
  • Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
  • Identify staff vacancies and recruit, interview and select applicants.
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
  • Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
  • Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
  • Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
  • Develop or implement recruiting strategies to meet current or anticipated staffing needs.
  • Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
  • Conduct reference or background checks on job applicants.

Human Resources Assistant / Training Coordinator

Bass Pro Shops Outdoor World
05.2002 - 02.2004
  • Conduct reference or background checks on job applicants.
  • Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
  • Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
  • Review employment applications and job orders to match applicants with job requirements.
  • Schedule or conduct new employee orientations and training for all new hires


Education

High School Diploma -

Colegio Sir Isaac Newton
Sao Paulo, Brazil
11.1995

IFREC Real Estate School
Orlando, Florida

Do You Convert – Online Sales Academy

Skills

  • Marketing
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Residential real estate
  • Customer Service
  • Sales
  • Administrative

Accomplishments

3 years in a row Goba Major Achievement Award Winner for best Internet Sales Person of the Year. *Top sales performance, competing against leading new home builders across Florida. Recognized for exceeding sales goals, delivering exceptional customer experiences, and standing out in a highly competitive market through strategic selling and consistent follow-through."

Certification

  • Real Estate License
  • Certified in Online Sales

Languages

English
Full Professional
Spanish
Professional Working
Portuguese
Native or Bilingual

Timeline

Online New Home Counselor

Park Square Homes
05.2017 - Current

Internet Sales Consultant

Pulte Group
10.2015 - 02.2017

Internet Sales Manager

Mercedes-Benz of South
06.2009 - 10.2015

Recruiting Manager

Tempus Resorts International (Timeshare)
05.2004 - 01.2009

Human Resources Assistant / Training Coordinator

Bass Pro Shops Outdoor World
05.2002 - 02.2004

High School Diploma -

Colegio Sir Isaac Newton

IFREC Real Estate School

Do You Convert – Online Sales Academy

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