Bianca Heller
Blaine,MN
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction in a fitness and restaurant setting. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for consumers.
Overview
3
3
years of professional experience
Work History
Bartender
The Ball Park Twin Cities
09.2024 - Current
- Delivered exceptional customer service by preparing and serving beverages with efficiency and accuracy, contributing to increased repeat patronage
- Managed high-volume shifts during peak hours, handling multiple customer orders simultaneously while maintaining attention to detail
- Ensured compliance with health and safety standards, maintaining a clean and organized bar area
- Leveraged upselling techniques to boost sales of specialty cocktails, premium liquors, and food pairings, contributing to a 15% increase in average ticket size (or specific result)
Bottle Service
Barstool Sports
11.2022 - Current
- Before leaving the table, I make sure the appropriate drinks, mixers, glasses, and garnishes are on the tables
- Effectively upsold while promoting products on the bottle list
- Provide guests with warm, considerate, and sincere service and continually offered them a warm welcome and checked up on them
- I frequently assist my coworkers when needed
Personal Training Manager
Crunch Fitness
07.2023 - 08.2024
- Consistently surpassed revenue targets for both gyms, demonstrating a keen ability to drive sales and generate income for the franchise
- Successfully built and cultivated a new team of trainers, contributing to the growth and effectiveness of the personal training department
- This involved recruitment, training, and mentorship to ensure the team's success
- Developed and implemented strategic initiatives to enhance the performance of the personal training department, resulting in increased revenue and client satisfaction
- Utilized strong communication skills and effective leadership techniques to motivate and guide the team towards achieving both individual and collective goals
Personal Trainer
Eos Fitness
09.2021 - 10.2022
- Conducting fitness assessments through the use of tests of body composition, strength, and endurance, as well as flexibility, to determine clients levels of fitness and general health
- Creating individualized workout programs
- I had to create workout plans that are customized to each client's unique needs, goals, and fitness levels based on the findings of the fitness exams
- Client education and motivation
- Guiding clients through exercises while offering advice on proper form, breathing patterns, and workout intensity
- Encouraging clients to stick to their fitness objectives and modify their workout schedules as necessary
Education
Bachelors - Business and Marketing
Grand Canyon University
Phoenix, AZ04.2024
Skills
- Customer Service
- Communication
- Sales
- Revenue Growth
- Leadership
- Team Development
- Organization
- Efficiency
- Fitness Expertise
- Technical Skills
- Marketing Concepts
- Business Administration
- CRM Systems
- POS Systems
Awards
- CPR certified
- Certified personal trainer through the National Academy of Sports Medicine
Timeline
Bartender
The Ball Park Twin Cities
09.2024 - Current
Personal Training Manager
Crunch Fitness
07.2023 - 08.2024
Bottle Service
Barstool Sports
11.2022 - Current
Personal Trainer
Eos Fitness
09.2021 - 10.2022
Bachelors - Business and Marketing
Grand Canyon University
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