Bianca Hernandez
Georgetown,TX
Summary
Reliable professional with extensive experience providing exceptional administrative and clinical support for busy offices. Proficient in medical terminology, scheduling appointments, collecting and entering data, and handling inquiries. Solid understanding of HIPAA regulations and insurance verification processes. Dedicated to optimizing office efficiency and providing exemplary patient care.
Overview
29
29
years of professional experience
Work History
Medical Office Specialist
HCA @ St. David's Heart & Vascular/Austin Heart
Georgetown, TX
10.2019 - Current
- Answer and direct incoming calls to appropriate staff members..
- Greeted patients upon arrival at the office, checked-in patients, and collected necessary paperwork.
- Acquired insurance authorizations for procedures and tests ordered by attending physician.
- Assisted with referrals and prepared medical records for patients.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Answer telephones and direct calls to appropriate staff.
- Respond to inquiries from patients regarding their accounts, medications or treatments.
- Schedule appointments, verify insurance coverage and process payments in a timely manner.
- Arrange appointments for outpatient testing at hospitals and independent facilities.
- Ensure authorizations are obtained for ordered testing.
- Use EMR software to manage patient records and files.
- Transmit correspondence and medical records by mail, e-mail and fax.
Medical Office Specialist
HCA @ Georgetown Medical Clinic
Georgetown, TX
04.2019 - 10.2019
- Provided customer service to patients and healthcare providers in a fast-paced medical office setting.
- Responded to inquiries from patients regarding their accounts, medications or treatments.
- Scheduled appointments, verified insurance coverage and processed payments in a timely manner.
- Used EMR software to manage patient records and files.
Patient Access Team Lead/Financial Counselor
HCA @ St. David's Georgetown Hospital
Georgetown, TX
01.2007 - 02.2019
- Lead a team of approximately 20 Emergency Department employees at St. David's Georgetown Hospital and approximately 30 float staff members amongst all St. David's hospitals in the Austin and surrounding areas.
- Trained, mentored and supervised Patient Access staff to ensure quality standards were met.
- Assisted with staff scheduling.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Assisted patients with insurance information, billing questions, and collected payments.
- Counseled and assisted patients with application processes for available financial assistance programs.
- Processed authorizations for medical tests and procedures.
- Responsible for obtaining and reporting monthly data to the supervisor.
- Peer-interviewed potential applicants.
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality.
- Performed quality assurance checks on a regular basis to ensure accuracy of collected data.
- Monitored daily workflow reports to identify potential issues or areas of improvement.
Patient Access Representative
Seton Northwest Hospital
Austin, TX
05.2005 - 09.2006
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Assisted patients with insurance information and billing questions.
- Resolved patient billing issues and collected payments.
- Counseled and assisted patients with application processes for available financial assistance programs.
Property Manager
Best Storage, Inc.
Bastrop/Taylor, TX
12.2002 - 02.2005
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes of a 400-unit storage facility.
- Experienced in handling rental contracts, leases and agreements.
- Ensured timely collection of rents from tenants by setting up payment plans or taking legal action as necessary.
- Initiated eviction proceedings when necessary according to state law and court orders.
- Arranged and displayed merchandise to promote sales.
- Operated cash register accurately and efficiently while processing payments from customers.
- Created detailed monthly reports regarding vacancies, income generated, expenses incurred .
Receptionist
Texas Oncology @ South Austin Cancer Center
Austin, TX
06.1997 - 10.1998
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
- Greeted visitors warmly and ensured they had a positive experience.
- Scheduled medical appointments for patients.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Assisted Medical Records personnel with filing, creating new patient charts, and making copies.
Records Preparation Clerk
Surplus Lines Stamping Office of Texas
Austin, TX
06.1995 - 06.1997
- Completed data entry tasks with strong focus on accuracy and data integrity.
- Verified accuracy of all paperwork prior to submitting it for microfilming.
- Trained new hires and co-workers.
Education
GED -
Austin Community College
Austin, TX01-1995
Skills
- Team Leadership
- Experience with Microsoft Outlook, Word, Excel, and Powerpoint
- BLS Certified
- 45wmp
- Electronic Health Records Systems
Timeline
Medical Office Specialist
HCA @ St. David's Heart & Vascular/Austin Heart
10.2019 - Current
Medical Office Specialist
HCA @ Georgetown Medical Clinic
04.2019 - 10.2019
Patient Access Team Lead/Financial Counselor
HCA @ St. David's Georgetown Hospital
01.2007 - 02.2019
Patient Access Representative
Seton Northwest Hospital
05.2005 - 09.2006
Property Manager
Best Storage, Inc.
12.2002 - 02.2005
Receptionist
Texas Oncology @ South Austin Cancer Center
06.1997 - 10.1998
Records Preparation Clerk
Surplus Lines Stamping Office of Texas
06.1995 - 06.1997
GED -
Austin Community College
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