Bianca Hernandez
Mission,TX
Summary
Driven professional with experience at Kids Korner Pediatric Rehab, adept in ensuring passenger safety and accessibility. Excelled in roles requiring attention to detail and strong teamwork, significantly enhancing event execution and transportation efficiency. Skilled in interpersonal communication and organized planning, consistently delivering positive outcomes. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
15
15
years of professional experience
Work History
Volunteer
RGV Down Syndrome Association
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Customer Service Cashier
Family Bussiness
07.2009 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Transportation Aide
Kids Korner Pediatric Rehab
03.2009 - 07.2013
- Assisted passengers with special needs, ensuring accessibility and a positive experience during transportation.
- Updated management on changes in road conditions or potential hazards affecting routes; initiated alternative plans when necessary to ensure timely arrivals.
- Collaborated with dispatchers to ensure timely pick-up and drop-off of passengers at designated locations.
- Assisted in training new Transportation Aides, sharing knowledge about best practices for safe driving techniques and customer service skills.
Education
Associate of Applied Science - Occupational Therapy Assistance
South Texas College
Mcallen, TX05.2023
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TX12.2014
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Professional Appearance
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Customer Service Cashier
Family Bussiness
07.2009 - Current
Transportation Aide
Kids Korner Pediatric Rehab
03.2009 - 07.2013
Volunteer
RGV Down Syndrome Association
Associate of Applied Science - Occupational Therapy Assistance
South Texas College
Associate of Arts - Interdisciplinary Studies
South Texas College
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