Bianca Hernandez
Tucson,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Kitchen Helper
Staff Matters
12.2023 - 05.2024
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Followed supervisor instructions to complete tasks on time.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Served over 300+ students in a day.
Service Associate
Del Sol Marketplace
06.2023 - 09.2023
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained and taught 3 new employees in 2023.
Customer Service Representative
Casino Del Sol Enterprise
09.2018 - 06.2022
- Greet guests, answer phones, seat guests, prepare to-go orders, POS station, handle cash
- Serve customers various drinks and provide exceptional customer service through effective communication skills
- Keep all micros areas clean and in good repair
- Complete cash and credit transactions using micros on cash register
- Contribute to a positive & energetic work environment with fellow staff and management
- Participated in staff meetings and safety meetings ensuring understanding and practicing of new policies and procedures.
- Worked flexible hours across night, weekend, and holiday shifts.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
Hiaki High School
Tucson, AZ06.2013
Office Assistant 1 Certificate -
Pima Community College CTD
Tucson Estates, AZ06.2020
Certificate - Adult Work Readiness Training Certificate
Pascua Yaqui Tribe Center For Employment Training,
Tucson Estates, AZ08.2022
Skills
- Complaint resolution
- Information Security
- Report Generation
- Data Collection
- Customer Service
- Prioritization
- Call Management
Certification
- Aztec Ready for work
- Microsoft Office Windows 10
- Critical Skills for Employment Training
- Creditability: Build A Strong Credit History
- Yoeme History and Culture
Timeline
Kitchen Helper
Staff Matters
12.2023 - 05.2024
Service Associate
Del Sol Marketplace
06.2023 - 09.2023
Customer Service Representative
Casino Del Sol Enterprise
09.2018 - 06.2022
High School Diploma -
Hiaki High School
Office Assistant 1 Certificate -
Pima Community College CTD
Certificate - Adult Work Readiness Training Certificate
Pascua Yaqui Tribe Center For Employment Training,
Similar Profiles
JAMIE LAGLEJAMIE LAGLE
Cafeteria Worker at Staff MattersCafeteria Worker at Staff Matters
Emilliano GonzalesEmilliano Gonzales
Collections Specialist at Staff MattersCollections Specialist at Staff Matters
Christina FloresChristina Flores
School Cafeteria Worker at Staff Matters/TUSDSchool Cafeteria Worker at Staff Matters/TUSD