Bianca Hernandez Alvarez
Fredericksburg,VA
Summary
Diligent employee with a versatile set of skills useful in any working atmosphere. A punctual team player with over a year of customer service experience.
Overview
1
1
year of professional experience
Work History
Secretary
SIMPLY TIDY CLEANING SERVICES
Fredericksburg, VA
07.2024 - Current
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
CUSTOMER SERVICE REPRESENTATIVE
Central Park Insurance
Fredericksburg, VA
04.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Stage Manager
Chancellor High School
Fredericksburg, VA
01.2024 - 05.2024
- Organized rehearsals and performances to ensure that the production ran smoothly.
- Communicated regularly with actors and crew members to ensure that all tasks were completed on time.
- Managed stage lighting, sound systems, props, scenery, and costumes for each show.
- Developed detailed run sheets for each show indicating cues, entrances and exits.
- Tackled issues with crew members and actors immediately to achieve quick and effective resolution keeping projects on schedule.
STUDENT LIGHTING DESIGNER
Chancellor High School
Fredericksburg, VA
01.2024 - 04.2024
- Collaborated with directors, producers, and other designers to determine lighting needs and design concepts for theatrical productions.
- Developed complex lighting designs that incorporated color, texture, pattern, and movement to enhance the visual impact of a production.
- Performed routine maintenance checks on all lighting equipment before rehearsals or performances began.
- Drafted cue sheets with cue numbers and detailed reference to script page numbers.
Education
High School Diploma -
Chancellor High School
Fredericksburg, VA05-2024
Skills
Client complaints
Conflict resolution
Teamwork attitude
Attention to detail
Customer Satisfaction
Well-rounded experience
Affiliations
- Theatre
- Pageantry
- Volunteer Work
Languages
Spanish
Native/ Bilingual
French
Limited
English
Native/ Bilingual
Timeline
Secretary
SIMPLY TIDY CLEANING SERVICES
07.2024 - Current
Stage Manager
Chancellor High School
01.2024 - 05.2024
STUDENT LIGHTING DESIGNER
Chancellor High School
01.2024 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
Central Park Insurance
04.2023 - Current
High School Diploma -
Chancellor High School
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