BIANCA HESLOP
Ansonia,CT
Summary
Dedicated Clinical Research Coordinator experienced in complying with study protocols, standard operating procedures and good clinical practices. Practiced problem-solver with strong attention to detail. Prepared to offer 8 years' experience in the field and take on a fast-paced position.
Overview
14
14
years of professional experience
Work History
Clinical Research Coordinator/Advanced Clinic Assistant
PLANNED PARENTHOOD OF SNE
Bridgeport, CT
11.2017 - Current
- Works in collaboration with the Director of Clinical Research (DCR) to manage research studies and enroll patients in their health center
- Acts as a liaison between DCR and the health center in the successful execution of clinical research studies
- Assumes designated responsibilities for recruiting and enrolling eligible patients and conducting subject visits, maintaining research files with source documentation and case report forms while following agency SOPs and practicing under Good Clinical Practice
- Works with all members of the health center, trains research interns to address any issues impacting successful study enrollment, and partners with center manager and staff to ensure minimal impact on the clinic
- Responsible for laboratory processing of specimens, including packing for shipment, maintenance of shipping logs, and meeting shipping schedules
- Ensures, along with Center Manager that all equipment that is part of study protocols (for example freezers and centrifuges) are properly maintained and that logs are up to date, and the inventory of needed study supplies is managed with communication to DCR and monitors as needed.
Clinic Assistant
PLANNED PARENTHOOD OF SNE
Bridgeport, CT
12.2015 - 11.2017
- Ensures that each patient is welcomed into the center for his or her visit
- Help to coordinate all incoming calls to the front desk reception area
- Accurately manages all data incorporated into a patient visit.
Research Intern
PLANNED PARENTHOOD OF SNE Bridgeport
New Haven, CT
08.2015 - 12.2015
- Works alongside the Clinical Research Coordinator and all members of the health center in enrolling eligible patients for the current research study
- Responsible for laboratory processing of specimens, including packing for shipment, maintenance of shipping logs, and meeting shipping schedules.
Customer Service Specialist
BEST BUY
Trumbull, CT
06.2011 - 12.2015
- Partner with other employees to ensure customers’ end-to-end needs are met and that no customer is left unserved or underserved
- Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing velocity solutions to customers
- Develop strong relationships with customers by becoming a trusted advisor and partner in assisting them in making technology more functional in their lives
- Utilize all relevant sales tools (including Path to Excellence) to assist profitable growth drive and exceed department and individual goals
- Help answer questions and resolve customer issues
- Engage customers using Best Buy Selling Skills while providing fast and friendly processing of all transaction types.
Salesperson
VECTOR MARKETING
Wilton, CT
12.2010 - 03.2011
- Calling customers to set up an appointment; meeting with customers at their homes for a demonstration using the CUTCO products; placing customers’ orders online.
Babysitter/Nanny
MERLINE BYFIELD
Hamden, CT
06.2010 - 08.2010
- Taking care of two children, ages 6 and 7 by feeding, playing, and watching over them; took the kids to the movies, the mall, and the park.
Education
Master of Public Health/Concentration - Global Health
UNIVERSITY OF BRIDGEPORT
05.2023
Bachelor of Science - Public Health
SOUTHERN CONNECTICUT STATE UNIVERSITY
12.2015
Diploma -
BUNNELL HIGH SCHOOL
06.2010
GORTON HIGH SCHOOL
06.2008
Skills
- Leadership
- Documentation Requirements
- Research Experience
- Trial Oversight
- Case Report Management
- Documentation Management
- Data Analysis
- Enrollment Coordination
- Protocol Review
- Schedule Coordination
- Records Maintenance
- Customer Service
- Data Entry
- Communication
- Attention to Detail
- Microsoft Office
- Patient Scheduling
- Patient-Focused Care
- Medical Terminology
- Patient Flow Management
- HIPAA Compliance
- Case Management
- Venipuncture and Phlebotomy
- Specimens Collection and Processing
- Documentation Expert
- Problem-Solving
- Time Management
- Clinical Research
- Analytical Thinking
- Teamwork and Collaboration
- Quality Assurance
- Multitasking and Organization
- Informed consent
- Electronic Medical Record (EMR)
References
REFERENCES: Furnished upon request.
Timeline
Clinical Research Coordinator/Advanced Clinic Assistant
PLANNED PARENTHOOD OF SNE
11.2017 - Current
Clinic Assistant
PLANNED PARENTHOOD OF SNE
12.2015 - 11.2017
Research Intern
PLANNED PARENTHOOD OF SNE Bridgeport
08.2015 - 12.2015
Customer Service Specialist
BEST BUY
06.2011 - 12.2015
Salesperson
VECTOR MARKETING
12.2010 - 03.2011
Babysitter/Nanny
MERLINE BYFIELD
06.2010 - 08.2010
Master of Public Health/Concentration - Global Health
UNIVERSITY OF BRIDGEPORT
Bachelor of Science - Public Health
SOUTHERN CONNECTICUT STATE UNIVERSITY
Diploma -
BUNNELL HIGH SCHOOL
GORTON HIGH SCHOOL
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