Bianca Horne
Cantonment,Florida
Summary
Proactive and results-driven Medical Office Manager with a proven track record of optimizing healthcare operations, elevating patient experiences, and driving compliance excellence. A strategic thinker with expertise in streamlining workflows, enhancing practice efficiency, and leading high-performing teams. Passionate about fostering patient-centered care while implementing cost-effective solutions that improve profitability and service delivery. Adept at leveraging technology, marketing strategies, and leadership acumen to support medical professionals and staff in exceeding operational goals.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Office Manager
Charlotte Dermatology PA
Charlotte, NC
06.2012 - Current
- Orchestrated day-to-day operations, ensuring compliance, efficiency, and patient satisfaction for a team of 110 employees: Doctors; Physician Assistants; Medical Assistants, Clinical Aids and Clerical teams.
- Led budgetary planning and financial oversight for optimal resource allocation.
- Implemented marketing strategies, driving a measurable increase in patient engagement.
- Fostered a team-focused culture, enhancing staff performance and reducing turnover.
PSC III
Novant Meridian Medical Group
Charlotte, NC
09.2011 - 06.2012
- Managed patient scheduling, records maintenance, and administrative support functions.
- Strengthened front desk operations, ensuring a seamless patient experience.
Receptionist
Dr. Bart V. Castellano & Dr. Carl M. Wiesenthal
Staten Island, NY
01.2000 - 01.2011
- Managed appointment scheduling, front office coordination, and medical billing with efficiency.
- Provided exceptional patient service, contributing to high retention rates.
Medical/Laboratory Assistant
University Physicians Group
Staten Island, NY
01.1994 - 01.2011
- Conducted laboratory diagnostics and assisted physicians in a high-paced environment.
- Maintained accurate patient records and supported multi-department collaboration.
Medical/Laboratory Assistant
Medical Practices (Germany)
01.1988 - 01.1994
- Assisted in diagnostic testing and medical procedures in multi-specialty healthcare settings.
Education
Medical & Laboratory Assistant Training Program -
Kaufmännische Berufsschule
Wuerzburg, Germany01.1992
High School Diploma -
Hauptschule Hochberg
Hoechberg, Germany01.1989
Medical Coding Certification -
PCC
Staten Island, NYSkills
- Healthcare Operations Leadership – Over a decade of expertise in leading and transforming medical office environments
- Process Optimization & Efficiency – Proven ability to reduce redundancies, cut costs, and enhance workflows for maximum productivity
- Regulatory Compliance & Risk Management – Expert in HIPAA, OSHA, and healthcare regulations, ensuring all policies meet industry standards
- Technology Integration & Medical Software – Proficient in EHR systems, Medics II, Epic, Web MD, E-Clinical Works, EMA, Clinix, and Microsoft Office
- Financial Oversight & Budget Management – Successfully managed budgets exceeding $305,000, ensuring optimal resource utilization
- Patient-Centric Engagement – Adept at improving patient satisfaction scores through streamlined administrative and clinical procedures
- Staff Training & Leadership Development – Skilled in mentoring, training, and supervising cross-functional teams to foster collaboration and productivity
- Strategic Marketing & Business Growth – Designed and executed marketing campaigns, website updates, and social media engagement to increase patient volume
- Mastery in vital sign assessment, phlebotomy, EKGs, allergy testing, and audiograms
- Assist physicians in minor surgical procedures and complex wound care
- Act as a key liaison between physicians, patients, and insurance providers
- Expertise in prescription coordination, pre-certifications, and insurance verification
- Conduct patient education on medical devices, treatment plans, and preventive care
- Perform advanced diagnostic tests such as pulmonary function, Holter monitor setups, and ear irrigation
- Train and supervise medical interns and new employees, ensuring competency and adherence to protocols
- Spearheaded front office coordination, ensuring smooth appointment scheduling and patient check-ins
- Enhanced billing accuracy and financial record management, reducing claim rejections and maximizing reimbursements
- Managed vendor contracts, office supplies, and facility operations for seamless workflow
- Enforced HR policies, compliance standards, and performance evaluations for medical staff
- Designed and executed patient outreach programs, marketing campaigns, and engagement initiatives
- Developed custom E-Clinical Works templates, optimizing provider documentation efficiency
- Led provider credentialing and licensing processes, ensuring seamless onboarding
- Conducted comprehensive hiring, training, and performance assessments for healthcare professionals
- Directed payroll, scheduling, and cost control strategies, contributing to financial health and sustainability
Certification
- Certified Drug & Breath Alcohol Technician
- CAQH Online Credentialing
Accomplishments
- Optimized practice operations, resulting in increased efficiency and cost savings.
- Successfully managed $305,000+ projects, ensuring cost efficiency and timely completion.
- Spearheaded marketing initiatives, driving significant patient volume growth.
- Trained and mentored cross-functional teams, cultivating a culture of excellence and accountability.
- Enhanced patient satisfaction and retention rates through innovative engagement strategies.
Timeline
Office Manager
Charlotte Dermatology PA
06.2012 - Current
PSC III
Novant Meridian Medical Group
09.2011 - 06.2012
Receptionist
Dr. Bart V. Castellano & Dr. Carl M. Wiesenthal
01.2000 - 01.2011
Medical/Laboratory Assistant
University Physicians Group
01.1994 - 01.2011
Medical/Laboratory Assistant
Medical Practices (Germany)
01.1988 - 01.1994
Medical & Laboratory Assistant Training Program -
Kaufmännische Berufsschule
High School Diploma -
Hauptschule Hochberg
Medical Coding Certification -
PCC
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