Bianca Jackson
Chicago,IL
Summary
Customer service professional with over 10 years of experience from fast food, fine dining, hospitality, and healthcare. My abilities to work in any high volume establishment as well as manage are prompt and effective. In addition to having great communication skills, I am a quick learner and can be easily coached. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Community Residential Advocate
Orchard Village
06.2023 - Current
- Coordinate all medical appointments, arrange transportation and scheduling follow ups based on client need
- Provide direct support for clients receiving 24- hour residential care
- Actively aid each client with their goals and support through the agency and community resources
- Complete healthcare documents including goals tracking, observation notes, maintaining current and completed files
DSP-Direct Resident Support Person
Misericordia Heart of Mercy
08.2019 - 06.2023
- Direct support for multiple residents with mild to profound developmental disabilities
- Help and Assist will resident everyday living routines such as (showering, toileting, dinnertime, activities, etc)
- Help residents maintain the skills they already have to improve their quality of life
- Direct Advocate for all residents ensuring that their safety as well as their health are always top priority
- Trained and certified by the state of Illinois under HIPAA and CDC
- CPR/AED trained and certified
Unit Supervisor
LETTUCE ENTERTAIN YOU, Navy Pier, BIG BOWL EXPRESS/FRANKIE'S PIZZA/BIG CITY CHICKEN
03.2016 - 01.2019
- Supervised 3 different restaurant concepts
- Knowledgeable of all operating stations in restaurants (cashier,wok cook,prep,pizza cook,expo)
- Delegating tasks to hourly employees
- Managing large groups of employees ranges from 30-70 at a time (depending on season)
- Control of all money handling, nightly cash drops,deposits,refunds/voids and petty cash bank
- In charge of all waste and labor management/manager walk through checklist/ temperature logs
- Overseer of FOH and BOH stocking and cleanliness of store
Education
High School Diploma -
South Shore School of Entrepreneurship
Chicago, IL.06.2011
Skills
- Supervise Workers
- Recommend Care
- Client Needs Assessment
- Case Planning and Management
- Community Integration
- Prepare Reports
- Maintain Case Files
- Identifying Client Goals
- Microsoft Word
- Transportation Management Systems
- Advocacy and Counseling
Timeline
Community Residential Advocate
Orchard Village
06.2023 - Current
DSP-Direct Resident Support Person
Misericordia Heart of Mercy
08.2019 - 06.2023
Unit Supervisor
LETTUCE ENTERTAIN YOU, Navy Pier, BIG BOWL EXPRESS/FRANKIE'S PIZZA/BIG CITY CHICKEN
03.2016 - 01.2019
High School Diploma -
South Shore School of Entrepreneurship