Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bianca Jackson

Costa Messa,CA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

32
32
years of professional experience

Work History

Owner and CEO of Topofthelinefrenchies

Self-employed
01.2014 - Current
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Organized and attended dog shows and special events to showcase french bulldogs, network with other businesses and attract new customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Merchandising Manager

Federated Department Stores
04.1992 - 01.2019
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Trained and supervised merchandising team members in best practices, improving overall performance.
  • Developed and implemented successful strategies to increase sales and profits.
  • Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
  • Optimized store displays and appearance via strategic merchandising.
  • Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics
  • Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
  • Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
  • Motivated and mentored merchandise team to achieve high performance and job satisfaction.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Reviewed customer feedback to identify trends and improve product selection.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Century 21 Real Estate Agent

Century 21
01.2015 - 01.2017
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Provided exceptional support during negotiation process, advocating for clients'' best interests at all times.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
  • Assisted first-time homebuyers in navigating complex real estate process, guiding them from pre-approval to closing.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated contracts with buyers and sellers to maximize customer savings.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Advised clients on staging techniques to enhance property appearance and increase buyer interest during showings.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
  • Generated leads for sales and rental properties through cold calls and referrals.

Education

High School Diploma -

Fashion Institute And Business
The Hague, Netherlands
07.1991

Skills

  • Strategic Decision-Making
  • Create strategy
  • Trends Analysis, identify opportunities
  • Talent development, succession planning
  • Seasonal floor planning, space allocation
  • Merchandising, visual execution
  • Motivate, engage, inspire all level teams

Languages

Dutch
Native or Bilingual

Timeline

Century 21 Real Estate Agent

Century 21
01.2015 - 01.2017

Owner and CEO of Topofthelinefrenchies

Self-employed
01.2014 - Current

Merchandising Manager

Federated Department Stores
04.1992 - 01.2019

High School Diploma -

Fashion Institute And Business

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Bianca Jackson