Bianca Jackson
Frederick,MD
Summary
Board-certified Surgical Technologist offering more than 2 years of expertise in Jacksonville, FL surgical procedures. Accomplished in building strong relationships with surgeons and other team members. Eager to bring talent and leadership to growing surgical team.
Skilled Patient Care Coordinator offering more than 3 years of experience and well versed in plastic surgery procedures. Adept at orienting and training technical staff and implementing policies to streamline workflow. Excited to bring expertise to growing organization offering room for advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgical Technologist
Georgetown Hospital
01.2023 - 06.2023
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Maintained high infection control standards.
- Evaluated procedure needs and set up equipment, tools, supplies and instruments.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological and plastic surgery procedures.
Patient Care Coordinator
U Plastic Surgery + Aesthetics
05.2022 - 11.2022
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Worked with patients and families to develop future plans and discuss care actions.
- Completed documentation of care, hospital actions and patient activities.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Met with patients and families to discuss care and plan of action for future.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
Surgical Technologist (CST)
Wolfson's Children Hospital
08.2019 - 04.2022
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Evaluated procedure needs and set up equipment, tools, supplies and instruments.
- Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological and plastic surgery procedures.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Worked with vendors for speedy procurement of services and equipment.
- Supported surgeons during cosmetic surgeries, gynecological and orthopedic procedures and general appointments.
Front Desk Receptionist
Emas Spine And Brain
02.2017 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept accounts in balance and ran daily reports to verify totals.
Patient Care Coordinator
Florida Plastic Surgery Group
08.2014 - 08.2017
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Worked with patients and families to develop future plans and discuss care actions.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Surgical Technologist
Frederick Health Hospital
06.2023 - Current
- Maintained high infection control standards.
- Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
Education
Associate of Science - Surgical Technology
Concord Career Institute
Jacksonville, FL12.2019
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL05.2002
Skills
- Pre-Surgical Preparation
- Assisting Surgical Team
- Setting Up Equipment
- Aseptic and Sterilization Techniques
- Sterile Field Preparation
- HIPAA Proficiency
- Safe Needle Disposal
- Basic Life Support
- Critical Thinking
- Plastic Surgery
- General Surgery
- Orthopedic Surgery
- Patient Confidentiality
Certification
- CST - Certified Surgical Technologist
- BSL Certified
- Preceptor
Timeline
Surgical Technologist
Frederick Health Hospital
06.2023 - Current
Surgical Technologist
Georgetown Hospital
01.2023 - 06.2023
Patient Care Coordinator
U Plastic Surgery + Aesthetics
05.2022 - 11.2022
Surgical Technologist (CST)
Wolfson's Children Hospital
08.2019 - 04.2022
Front Desk Receptionist
Emas Spine And Brain
02.2017 - 08.2019
Patient Care Coordinator
Florida Plastic Surgery Group
08.2014 - 08.2017
Associate of Science - Surgical Technology
Concord Career Institute
High School Diploma -
Duncan U. Fletcher High School