Bianca Jacobs
Muldrow
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Legal Assistant
Syfrett, Dykes & Furr
10.2018 - Current
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Revised and finalized letters, briefs, and memos.
- Produced legal documents such as briefs, pleadings and appeals.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Contacted witnesses to testify under oath at court hearings.
- Interviewed clients to obtain information relevant to cases.
Receptionist
Cardiovascular Institute of Northwest Florida
06.2012 - 10.2018
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Representative
Bookit.com
11.2010 - 05.2012
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Repack Associate
Family Dollar Distribution Center
06.2009 - 10.2010
- Counted items to verify accuracy of orders.
- Assembled boxes, cartons and containers to package items.
- Labeled containers, container tags or products.
- Loaded and unloaded items from production line.
Waitress
Gary's Flamin Grill
09.2006 - 06.2009
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Chipley High School
Chipley, FL05-2009
Skills
- Order and request filing
- Multi-line switchboard
- Client communication
- Document preparation
- Legal/Court processes
- Relationship building
- Data management
- Correspondence
- Negotiation
- Motion preparation
- Notary public
- Client support
- Proofreading
- Scheduling/Planning
- Legal document preparation
- Fast learner
- Advanced word processing
- Case management support
Certification
Florida Online Notary
Languages
English
Native or Bilingual
Timeline
Legal Assistant
Syfrett, Dykes & Furr
10.2018 - Current
Receptionist
Cardiovascular Institute of Northwest Florida
06.2012 - 10.2018
Customer Service Representative
Bookit.com
11.2010 - 05.2012
Repack Associate
Family Dollar Distribution Center
06.2009 - 10.2010
Waitress
Gary's Flamin Grill
09.2006 - 06.2009
High School Diploma -
Chipley High School