Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bianca Jauregui

Topeka,KS

Summary

Driven professional with a proven track record in the hospitality industry, notably at Chilis's Bar and Grill. Excelled in enhancing customer satisfaction through exceptional service and efficient multitasking. Skilled in guest engagement and complaint resolution, demonstrating a blend of strong communication skills and customer service expertise. Achieved significant reductions in wait times, underlining a commitment to excellence and team collaboration.

Overview

1
1
year of professional experience

Work History

Hostess

Chilis's Bar and Grill
07.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Team Member

Pie Five
04.2024 - 07.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Server

IHOP
09.2023 - 12.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Highland Park Highschool
2424 SE California Ave Topeka, KS 66605 United St

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Detail Oriented
  • Greeting guests
  • Cleanliness Maintenance
  • Hospitality service expertise
  • Complaint Handling
  • Table Bussing
  • Safe Food Handling
  • Food Running
  • Seating arrangements
  • Food safety understanding
  • Guest Seating
  • Upselling
  • Food inspection
  • Multitasking
  • Warm and Friendly
  • Attention to Detail
  • Flexible and Adaptable
  • Team Player
  • Reliable and Trustworthy
  • Active Listening and Communication
  • Teamwork and Collaboration
  • Problem-Solving
  • Active Listening
  • Guest Greeting and Seating
  • Multitasking Abilities
  • Time Management
  • Organizational Skills

Decision-Making

  • Interactive communication skills
  • Phone Etiquette
  • Guest Engagement
  • Menu Memorization

Languages

Spanish
Native or Bilingual

Timeline

Hostess

Chilis's Bar and Grill
07.2024 - Current

Team Member

Pie Five
04.2024 - 07.2024

Server

IHOP
09.2023 - 12.2023

Highland Park Highschool

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Bianca Jauregui