Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bianca J. Denton

Brooklyn

Summary

Proactive and goal-orientated professional with a diverse background in customer service and office assistance. Seeking a job position that offers growth opportunities and potential career advancement ensuring a steady workflow.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Member

Urban Belly
09.2023 - 10.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained productive, efficient approach to all tasks.
  • Contributed to store's online presence by updating website and social media platforms with current promotions.
  • Operated register to process payments and collect cash payment for order totals.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Barista and Cashier

Pret A Manger
09.2020 - 04.2023
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Operated cash register to record transactions accurately and efficiently.

Server/Bartender

Hillstone Restaurant Group
01.2018 - 12.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Front Desk Receptionist/Appointment Setter

Gold Standard Physical Therapy
02.2016 - 07.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Facilitated smooth communication between departments by accurately relaying messages and information.

Customer Service Representative

Macy's
07.2014 - 11.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Delivered prompt service to prioritize customer needs.

Education

Office Administrative Professional

Brooklyn Educational Opportunity Center
Brooklyn, NY
01-2025

High School Diploma -

Boys And Girls High School
Brooklyn, NY

Skills

  • Computer Proficiency and Microsoft Office
  • POS System proficiency
  • Office organization
  • Customer and client relations
  • Complex Problem-solving
  • Teamwork and collaboration
  • Research proficiency
  • Multitasking Abilities

Certification

Driver's License

Timeline

Team Member

Urban Belly
09.2023 - 10.2024

Barista and Cashier

Pret A Manger
09.2020 - 04.2023

Server/Bartender

Hillstone Restaurant Group
01.2018 - 12.2019

Front Desk Receptionist/Appointment Setter

Gold Standard Physical Therapy
02.2016 - 07.2017

Customer Service Representative

Macy's
07.2014 - 11.2015

Office Administrative Professional

Brooklyn Educational Opportunity Center

High School Diploma -

Boys And Girls High School

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