BIANCA JENKINS
Lawton,OK
Summary
Accomplished Shift Leader at Panda Express, adept in operations management and staff supervision, significantly enhancing productivity and customer satisfaction. Leveraged problem-solving and strong communication skills to exceed performance goals. Expert in policy enforcement and optimizing daily workflows, achieving notable improvements in efficiency and quality.
Overview
12
12
years of professional experience
Work History
Shift Leader
Panda Express
Lawton, OK
09.2017 - Current
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Collaborated with management to set performance goals and evaluate progress.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Monitored employee performance and provided feedback for improvement.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Delegated tasks to employees and monitored activities and task completion.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Analyzed sales data to identify trends and areas for improvement.
- Maintained positive working relationship with fellow staff and management.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Identified needs of customers promptly and efficiently.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled emergency situations with composure and in accordance with company guidelines.
- Resolved customer complaints promptly and professionally.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Adhered to all health code regulations while preparing food items for customers.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted in training new employees on shift operations.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Sales Associate
Payless Shoes
Hemet, CA
08.2012 - 10.2016
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Adhered to company initiatives and achieved established goals.
- Cleaned shelves, counters and tables to maintain organized store.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Demonstrated product features and benefits for customers' needs.
- Worked with fellow sales team members to achieve group targets.
- Developed promotional strategies to increase sales volume.
- Handled returns and exchanges according to company policies.
- Greeted customers to determine wants or needs.
- Maintained records related to sales for store management.
- Assisted customers with product selection, sizing and styling.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Assessed customer needs to provide assistance and information on product features.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Answered customer inquiries regarding product features, pricing, and availability.
- Placed special orders or called other stores to find desired items.
- Developed trusting relationships with customers by making personal connections.
- Answered store and merchandise questions and led customers to wanted items.
- Processed credit card transactions quickly and securely.
- Used technology resources to assist customers in locating and selecting items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Recommended, selected and located merchandise based on customer desires.
- Conducted product demonstrations to highlight features and benefits.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Upsold additional items based on customer interests and needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked sales performance metrics to identify trends in market place.
- Maintained cleanliness of store environment including floors, windows, displays.
- Answered incoming telephone calls to provide store, products and services information.
Education
Associate of Science - Administration of Justice
Mt. San Jacinto College
San Jacinto, CA06-2016
Associate of Arts - Humanities
Mt. San Jacinto College
San Jacinto, CA06-2016
Associate of Science - Social Behavioral Science
Mt. San Jacinto College
San Jacinto, CA06-2016
Skills
- Staff supervision
- Operations management
- Problem-solving
- Strong verbal and written communication
- Daily workflows
- Policy and procedure enforcement
Languages
Spanish
Limited
Affiliations
- A member of Grace Fellowship Church
References
References available upon request.
Timeline
Shift Leader
Panda Express
09.2017 - Current
Sales Associate
Payless Shoes
08.2012 - 10.2016
Associate of Science - Administration of Justice
Mt. San Jacinto College
Associate of Arts - Humanities
Mt. San Jacinto College
Associate of Science - Social Behavioral Science
Mt. San Jacinto College
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