Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bianca Johnson

Summary

Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server Trainer

Kickback Jack's
11.2022 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Cashier Team Lead

711 Gas Station
01.2021 - 09.2022
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Shift Supervisor

CVS Pharmacy
09.2018 - 11.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Completed cash and credit card transactions accurately using POS software.

Cage Cashier

Rosie's Gaming Emporium
10.2017 - 05.2018
  • Processed various cash transactions and answered gaming customer questions.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Enforced company standard operating procedures, and gaming regulations
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Checked customer identification and verified signatures for large transactions.
  • Monitored customer transactions to detect suspicious or fraudulent activity.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

Paint Branch High School
Burtonsville, MD
06.2013

Skills

  • Food Service Techniques
  • Task Coordination
  • Employee Performance Reviews
  • Restaurant Operation
  • Check Payment Processing
  • Cash Handling
  • Food Safety and Sanitation
  • Daily Specials Memorization
  • Training Manuals and Materials
  • Hospitality Management
  • Sales Growth
  • To-Go Order Preparation
  • Team-Building Activities
  • Server Certifications
  • Store Opening and Closing

Certification

  • Certified Service Trainer (Kickback Jack's) - (2022- )

Timeline

Server Trainer

Kickback Jack's
11.2022 - Current

Cashier Team Lead

711 Gas Station
01.2021 - 09.2022

Shift Supervisor

CVS Pharmacy
09.2018 - 11.2020

Cage Cashier

Rosie's Gaming Emporium
10.2017 - 05.2018

High School Diploma -

Paint Branch High School

Similar Profiles

CREATE PROFILE
Bianca Johnson