Bianca Johnson
Atlanta,GA
Summary
Communicative Customer Service Professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Village Podiatry Centers
Atlanta , GA
05.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
Customer Service Representative
GA DOR Motor Vehicle Division
Atlanta , GA
04.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Account Specialist
Chase Source
Houston , TX
10.2021 - 04.2022
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Maintained strong call control and quickly worked through scripts to address problems
- Reviewed customer account information to determine current issues and potential solutions
- Answered, screened and processed high volume of calls daily with call management system and web- based communications
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Finance Coordinator
Dental One Associates of Marietta
Marietta , GA
04.2018 - 01.2021
- Checked in with patients and families to gather required information
- Helped patients obtain health care services by setting up referrals
- Worked with insurance companies and patients to determine best courses of action
- Added current information, demographic data and payment methods to client accounts
- Put together settlement options and development payment plans.
Team Leader Manager
Schlotzsky's Deli
Marietta , GA
11.2016 - 04.2018
- Fostered positive employee relationships through communication, training and development coaching
- Solved problems, handled escalated issues and mitigated risks
- Oversaw daily workloads and workflow for smooth operations
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cashier
Walmart
Atlanta , GA
07.2014 - 11.2017
- Operated cash register, collected payments and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Education
Some College (No Degree) - Medical Assisting
United Education Institute
Morrow10-2022
High School Diploma -
KIPP Atlanta Collegiate
Atlanta, GA05.2015
Skills
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Multitasking and Prioritization
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Inbound and Outbound Calling
Timeline
Medical Assistant
Village Podiatry Centers
05.2023 - Current
Customer Service Representative
GA DOR Motor Vehicle Division
04.2022 - 05.2023
Account Specialist
Chase Source
10.2021 - 04.2022
Finance Coordinator
Dental One Associates of Marietta
04.2018 - 01.2021
Team Leader Manager
Schlotzsky's Deli
11.2016 - 04.2018
Cashier
Walmart
07.2014 - 11.2017
Some College (No Degree) - Medical Assisting
United Education Institute
High School Diploma -
KIPP Atlanta Collegiate
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