Bianca Johnson
Stateline,NV
Summary
Dynamic leader with a proven track record at Wyndham Vacation Ownership, excelling in staff management and operations oversight. Leveraged inventory control and team leadership expertise to enhance customer satisfaction and drive business growth. Achieved notable improvements in efficiency and profitability, demonstrating exceptional strategic planning and relationship-building skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Wyndham Vacation Ownership
11.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
- Trained new staff members, equipping them with skills needed for success in their roles.
Front Desk Manager
Wyndham Vacation Ownership
07.2019 - 11.2022
- Completed employee appraisals to conduct annual reviews.
- Served as a knowledgeable resource for guests seeking recommendations on local attractions, dining options, or transportation services.
- Proactively identified areas for improvement within the department through observation of daily operations and staff interactions with guests.
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Organized group bookings efficiently by collaborating with sales teams to ensure seamless coordination of reservations and billing arrangements.
- Provided resources for training new employees and ongoing training for current staff.
- Handled high call volumes, maintaining a professional demeanor while providing accurate information to potential guests.
- Supervised front desk staff consisting of 10 employees.
Manager
World Gym Healdsburg
12.2017 - 03.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Manager gym equipment
- Manage employee time cards and schedule
Education
GED -
Atascadero High School
Atascadero06.2009
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
- Operations oversight
- Budget control
- Business development
- Strategic planning skill
- Process improvements
- Vendor relationship management
- Financial reporting
- Customer retention
- Workflow coordination
- Training and development skill
- Teamwork and collaboration
- Customer service
- Staff hiring
- Effective leader
- Customer service management
- Staff training/development
- Scheduling
- Hiring and onboarding
- Schedule management
- Decision-making
- Team leadership
- Inventory management
- Inventory tracking and management
- Payroll administration and timekeeping
- Relationship building
- Management team building
- Quality assurance
- Recruitment
- Delegating work
- Administrative management
- Financial management
- Employee reviews
- Purchasing and planning
- Data analysis
- Goal setting
Certification
Hospitality with heart service champion certification
CPR/first aid
Timeline
Assistant General Manager
Wyndham Vacation Ownership
11.2022 - Current
Front Desk Manager
Wyndham Vacation Ownership
07.2019 - 11.2022
Manager
World Gym Healdsburg
12.2017 - 03.2019
GED -
Atascadero High School
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