BIANCA JONES
Peoria,IL
Summary
Talented manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Tazewell County Communications
06.2022 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
911 Emergency Dispatcher
Sangamon County Central Dispatch
09.2021 - 06.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Scanned suspects with LEADS 3.0 per police requests to determine criminal and driver history, vehicle registration information and license status.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified cases requiring additional resources and interventions, reaching out to supervisor to determine best next steps.
- Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
Front Office Manager
Springfield Wellness Center
07.2020 - 09.2021
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Business Manager
Farrell's eXtreme Bodyshaping
11.2014 - 07.2020
- Provided support for participants, including but not limited to daily check ins, memberships and coaching
- Organized the fine details of every 10 week session
- Public speaking for crowds of 100+
- Input date into spreadsheets and created new processes
- Completed payroll and month end reports
- Established an open door policy to foster an environment of respect between employees, members and management
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Appraisal Assistant
Jones Brothers Jewelers
03.2018 - 03.2020
- Answered customer questions and provided information about findings.
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
- Provided support to help the team be more productive and successful in their daily work.
DISCHARGE PLANNER
Methodist Medical Center
07.2013 - 11.2014
- Arranged discharge plans for patients.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Organized care conferences with all parties of patient's care.
- Provided patient and their family with education on different diagnoses and possible outcomes
- Coordinated resources from diverse providers for intervention plans.
- Performed psychosocial assessments to identify barriers in patients
Education
High School Diploma -
JEFFERSON AREA SR HIGH SCHOOL
Jefferson, OHBachelor of Arts - Social Work
Bradley University
Peoria, IL12.2011
Skills
- Management
- Active listening skills
- Conflict management
- Data entry
- Training and coaching
- Customer retention
- Employee motivation
- Cash transactions
- Supervision and training
- Complete Official Forms
- National Law Enforcement Telecommunications System (NLETS)
- Dispatch First Responders
Certification
- APCO - Public Safety Communicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- LEADS 3.0
- NIMS - National Incident Management System
- CPR/First Aide Certified
- APCO - Active Shooter Certification
Timeline
911 Emergency Dispatcher
Tazewell County Communications
06.2022 - Current
911 Emergency Dispatcher
Sangamon County Central Dispatch
09.2021 - 06.2022
Front Office Manager
Springfield Wellness Center
07.2020 - 09.2021
Appraisal Assistant
Jones Brothers Jewelers
03.2018 - 03.2020
Business Manager
Farrell's eXtreme Bodyshaping
11.2014 - 07.2020
DISCHARGE PLANNER
Methodist Medical Center
07.2013 - 11.2014
High School Diploma -
JEFFERSON AREA SR HIGH SCHOOL
Bachelor of Arts - Social Work
Bradley University
- APCO - Public Safety Communicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- LEADS 3.0
- NIMS - National Incident Management System
- CPR/First Aide Certified
- APCO - Active Shooter Certification
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