Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

BIANCA KING

BIANCA KING

Summary

Accomplished Digital Sales Manager and Sales Expert with over 10 years of experience driving full-cycle of account management processes, from prospecting to close. Goal-driven professional with an entrepreneurial drive and a demonstrated commitment to B2B/B2C SaaS sales, relationship building, account management, customer retention, revenue targets, and up-selling. Experience scaling new businesses, achieving sales quotas over 100%, and training dynamic teams. EXPERTISE Customer Service | Cloud | ROI | Account Management | SaaS | Customer Relationships | KPIs | Financial Performance | CSM Product Knowledge | Professional Services | Customer Retention | Onboarding | Business Development | Project Management CAREER HIGHLIGHTS Recognized as the #1 sales team in the south region and #4 top quartile of company, consistently acquiring over 200% in cloud solutions targets. Track-record delivering exceptional customer support, attentiveness, and extensive product knowledge. Specialize in quality service, customer retention, productivity, and team management. Maintain accurate customer and opportunity records in Salesforce. Chair of Blacks at Microsoft and member of Women in Tech.

Overview

10
years of professional experience

Work History

Microsoft
Durham, NC

Digital Sales Manager
07.2020 - Current

Job overview

  • Identify potential professional services upsell opportunities for Microsoft through weekly discovery calls
  • Direct customer adoption, training, and development of best practices to drive incremental value on customer investment
  • Lead and coach 17 staff members with an emphasis on developing their project management, sales, and customer success skills
  • Efficiently communicate with product, technical, and marketing teams to define and understand customer requirements
  • Create and present internal product knowledge presentations, repurposing for external customer consumption
  • Formulate short- and long-term business goals within account base and other major regional accounts
  • Executed business plan and sales strategy to attain digital revenue goals.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.

Microsoft
Durham, NC

Assistant Manager
05.2017 - 07.2020

Job overview

  • Delivered product training, support, and business development strategy for my team to showcase to customers
  • Retained hundreds of customers through frequent meetings, escalations, product adoption, high-rated performance, and ensuring positive customer experiences
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Victoria’s Secret
Raleigh, Durham, NC

Assistant Store Manager
05.2013 - 05.2017

Job overview

  • Generated repeat business through exceptional customer service, elevating the store's guest satisfaction from 71% to 95%
  • Managed daily retail operations to ensure employees created and maintained a friendly and service-orientated environment
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Maintained inventory by checking merchandise to determine levels.
  • Designed floor plan to maximize merchandising strategies by organizing displays
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.

Education

HH Arnold High School

High School Diploma from Studies, General

Skills

  • Strategic Planning
  • Rapport and Relationship Building
  • Recruiting and Hiring
  • Business Analytics
  • Performance Evaluations
  • Team Building and Leadership
  • Consultative Selling Techniques
  • Account Management
  • Account Acquisition
  • Employee Retention

Timeline

Digital Sales Manager

Microsoft
07.2020 - Current

Assistant Manager

Microsoft
05.2017 - 07.2020

Assistant Store Manager

Victoria’s Secret
05.2013 - 05.2017

HH Arnold High School

High School Diploma from Studies, General

Similar Profiles

CREATE PROFILE
BIANCA KING