Bianca Hankinson-Larregur
Fuquay-Varina,NC
Summary
Adept at ensuring facility security and inmate safety, my tenure at North Carolina Of Adult Corrections honed my crisis management and de-escalation techniques. Demonstrated ability to reduce contraband significantly, I excel in observation and relationship building, ensuring a secure and compliant environment. My approach consistently enhances safety protocols and fosters a positive, secure atmosphere for all.
Overview
11
11
years of professional experience
Work History
Correctional Officer
North Carolina Of Adult Corrections
Raleigh, NC
02.2015 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
Sales Associate
Target
Knightdale, NC
10.2013 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Certificate - Phlebotomy
Triple A Phlebotomy
Durham, NC11.2012
Diploma -
Knightdale High School
Knightdale, NC06.2011
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Inmate Supervision
- Correctional facility procedures
- Mental health awareness
- Policy Enforcement
- Restraint Techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Surveillance
- Contraband Seizure
- Self-defense techniques
- Safety
- Security Procedures
- Trained in defensive tactics
- Stress Tolerance
- Relationship building and management
- Facility Security
- Crisis Management
- Weapons training
- Prisoner Transport
- CCTV Monitoring
- Substance Abuse Knowledge
- Observation Techniques
- Crisis intervention training
- Central and pod control
- Suicide Prevention
- Gang Awareness
- Firearm operations trained
- Search Procedures
- Cultural Sensitivity
- State and federal laws knowledge
- Evidence Preservation
- Inmate behavior modification tactics
- Visitation guidelines understanding
- Product Knowledge
- Continuing education
- Firearms Training
- Safety and Security
- First Aid Certification
- Incident Reporting
- Conflict Resolution
- Inmate Transport
- Activity Supervision
- Firearm Safety
- Cell Inspections
- Public Safety
- Disciplinary Actions
Timeline
Correctional Officer
North Carolina Of Adult Corrections
02.2015 - Current
Sales Associate
Target
10.2013 - 02.2015
Certificate - Phlebotomy
Triple A Phlebotomy
Diploma -
Knightdale High School