Summary
Overview
Work History
Education
Skills
Volunteer Experience
Certification
Timeline
Generic

Bianca Lerma

CA

Summary

To obtain employment as a Pharmacy Technician/ Customer service representative

I have excellent communication and people skills resulting in favorable patient’s feedback. Knowledge of pharmacological terminologies. Understanding of different medications. Customer service skills. I am a very responsible and I enjoy learning everyday and taking on new challenges. I communicate well verbally and in written form. I am bilingual (English Spanish.).

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Montage Medication Group
01.2014 - Current
  • Manage incoming and outgoing medication refill requests for our Medication Management department for all our locations, which consists of different specialties
  • Follow the correct protocol to process the refill request for our physician(s)
  • Generate lab requisitions, if necessary, per protocol for a medication refill per MD requests
  • Managing all incoming and outgoing phone calls
  • Providing information, processing refills over the phone, routing calls to the appropriate department or person
  • knowledgeable Covermymeds
  • Manage prior authorizations for medications
  • Assist with approvals and denials
  • Provide accurate and appropriate information in response to customer inquiries in a timely manner
  • I communicate directly with Insurance Companies via telephone, fax and email to verify patient insurance information with local pharmacies
  • I also regularly complete all paperwork and scan information electronically to patient charts
  • I am a Specialty medication authorization specialist
  • I help with the approval process to get prior authorization for Specialty Medications
  • I help with the approval process, appeals and coordinating the shipment and delivery of medication to patients.

Pharmacy Technician

CVS
09.2011 - 10.2015
  • Assist a licensed pharmacist to prepare prescription medications
  • Take the prescription from the customers provided by the health professional and dispense the appropriate medicine provide the exact number of medications as prescribed, provide customer service and perform administrative duties within the pharmacy setting
  • Maintain patient/customer information along with the prescription taken in the system
  • Organize the inventory and keep track of medication and supplies
  • Accept the payments made by the customers and process the insurance claims
  • Answer phone calls from doctors, customers and dealers.

Medical Receptionist/ Phone Operator

Montage Medical Group
03.2014 - 01.2015
  • Perform the tasks of greeting patients and scheduling appointments
  • Responsible for handling and managing continuous flow of information in the health care center
  • Responsible for all incoming and outgoing medical records
  • Responsible for collecting payments from patients by following insurance guidelines
  • Perform essential clerical tasks like faxing, e-mail, and data entry
  • Operate the call center by scheduling appointments and routing calls to appropriate doctors/or medical assistant.
  • logging data: Recording information about the incoming and out going calls
  • Providing information: Answering questions about phone and voice mailbox operations.


Education

Monterey Peninsula College

Pharmacy Technician -

Boston Reed School
11.2016

01.2011

High School Diploma -

Seaside High School
01.2004

Skills

  • Understanding of Medicare and commercial insurance processes
  • Maintains strict confidentiality
  • HIPAA compliance
  • Strong work ethic
  • Excellent telephone etiquette
  • Efficient and accurate
  • Team player with positive attitude
  • Strong problem solving ability
  • Troubleshooting skills
  • Team Collaboration
  • Problem-solving skills
  • Workflow Optimization
  • Confidentiality and HIPAA
  • Medication Dispensing
  • Patient confidentiality
  • Insurance Verification
  • Pharmacy Ethics

Volunteer Experience

  • Salinas Valley Memorial Hospital, Salinas, California, 2010, 2010
  • Ariel Theater, Salinas, California, 2016

Certification

  • Registered Pharmacy Technician - State Boards of Pharmacy.

Timeline

Medical Receptionist/ Phone Operator

Montage Medical Group
03.2014 - 01.2015

Pharmacy Technician

Montage Medication Group
01.2014 - Current

Pharmacy Technician

CVS
09.2011 - 10.2015

Monterey Peninsula College

Pharmacy Technician -

Boston Reed School

High School Diploma -

Seaside High School

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