Bianca Lesueur
Milwaukee,WI
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Long Term Sub Teacher
Milwaukee Public Schools
08.2022 - Current
- Special/Regular Education K3-6th grade
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Certified Nursing Assistant
Favorite Staffing
05.2017 - 03.2023
- Fostered relationships with patients, caregivers and healthcare teams
- Documented patient intake and dietary requirements.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
Personal Care Worker
Alternative Health
03.2017 - 06.2021
- Helped clients with personal needs from exercise to bathing and personal grooming
- Monitored vital signs and medication use.
Medical Records Specialist
ARCW
01.2019 - 01.2020
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Provided medical billing and coding duties.
Certified Nurse Assistant
Guardian Health Staffing
04.2012 - 07.2017
- Assisted patients with shaving, bathing and oral hygiene
- Responded to patient alarms and needs-assessment requests.
Security Supervisor
Davis Protective Agency
05.2014 - 05.2015
- Issued criminal trespass warnings and assisted police in apprehending shoplifters
- Implemented new security protocols.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
Security Officer
G4S Secure Solutions
05.2014 - 05.2015
- Investigated alarms and disturbances
- Responded to emergency situations quickly.
Home Health Aide
New Health Services
03.2014 - 06.2014
- Supervised medication administration and monitored client's well-being.
Certified Nurse Assistant
Stowell Associates
03.2011 - 08.2011
- Engaged with patient family and friends.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
Telemarketer
Courtesy Health Watch
02.2008 - 03.2010
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Education
BS - Criminal Justice
Colorado Technical University (online)
Denver, CO06.2021
Nursing Assistant Certification -
Amber House Inc
Milwaukee, WI02.2011
Diploma - Medical Office Specialist
Kaplan College
Milwaukee, WI12.2008
Skills
- Effective customer communication
- Counseling advice
Problem-solving abilities
Data Entry
- Customer service
- MS Office
- Relationship building
- Organization
- Patient advising
- Report writing
- Safety evaluations
Active Listening
Certification
TEFL CERT.
TESOL CERT.
TEFL
Professional development institution prepared me to teach english as a foreign language
Timeline
Long Term Sub Teacher
Milwaukee Public Schools
08.2022 - Current
Medical Records Specialist
ARCW
01.2019 - 01.2020
Certified Nursing Assistant
Favorite Staffing
05.2017 - 03.2023
Personal Care Worker
Alternative Health
03.2017 - 06.2021
Security Supervisor
Davis Protective Agency
05.2014 - 05.2015
Security Officer
G4S Secure Solutions
05.2014 - 05.2015
Home Health Aide
New Health Services
03.2014 - 06.2014
Certified Nurse Assistant
Guardian Health Staffing
04.2012 - 07.2017
Certified Nurse Assistant
Stowell Associates
03.2011 - 08.2011
Telemarketer
Courtesy Health Watch
02.2008 - 03.2010
BS - Criminal Justice
Colorado Technical University (online)
Nursing Assistant Certification -
Amber House Inc
Diploma - Medical Office Specialist
Kaplan College
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