BIANCA LIBURD
St. Cloud,FL
Summary
Compassionate BSN nursing student dedicated to providing holistic, mission-driven care, with clinical experience in medical-surgical, labor and delivery, postpartum, and NICU rotations. Proficient in patient assessment, vital signs monitoring, blood glucose management, infection control, and safe patient handling. A solid background in healthcare operations and pharmacy benefits demonstrates strong communication skills and the ability to maintain composure in fast-paced environments. Actively seeking an ICU Nurse Residency or Fellowship to further develop advanced critical care skills while contributing to a collaborative and purpose-driven team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
10.2025 - Current
- Provide high-quality service in a fast-paced environment.
- Maintain safety, cleanliness, and operational standards.
- Demonstrate teamwork, communication, and multitasking.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Disability Case Manager
Amazon
06.2020 - 06.2023
- Managed 180–200 disability and leave claims daily with accuracy and empathy.
- Collaborated with healthcare providers and HR to ensure compliance.
- Conducted documentation reviews and resolved discrepancies.
- Trained new hires on case workflows and customer service protocols.
- Participated in ongoing professional development courses to stay abreast of industry trends and best practices in disability case management.
- Collaborated with medical professionals to ensure timely and accurate assessments of clients'' disabilities and needs.
- Trained new disability case managers on company policies, procedures, and best practices, contributing to a knowledgeable workforce.
- Served as a knowledgeable resource in disability-related matters for colleagues, contributing to a well-informed, high-performing team.
Senior Member Services Lead
OptumRx
11.2015 - 06.2017
- Assisted patients with pharmacy benefits, ensuring clear communication and exceptional service.
- Explained prescription coverage, improving patient understanding and satisfaction.
- Managed medication orders for home delivery, streamlining workflows for accuracy and efficiency.
- Coordinated refill requests by communicating with physician offices on behalf of patients.
- Collaborated with pharmacies to submit and troubleshoot claims for timely processing.
- Completed patient callbacks to support service quality and follow-up.
- Supported fellow agents through the Assist Line, maintaining smooth operations.
- Assisted trainers with new-hire onboarding and development.
- Served as a subject matter expert for the home-delivery system, offering guidance to colleagues.
- Participated in pilot testing of new systems to improve workflow efficiency.
- Conducted side-by-side evaluations and scored agent calls for quality assurance.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Hospital Support Roles
Lymington New Forest Hospital
09.2013 - 01.2016
- Coordinated patient transport and hospital support services.
- Delivered meals and comfort items while maintaining patient dignity.
- Sanitized patient rooms in alignment with infection control standards.
- Communicated with patients and staff to support smooth care delivery.
Education
Bachelor of Science - Nursing
Cambridge College of Healthcare & Technology
Orlando, FL08.2027
Skills
- Comprehensive patient evaluation
- Monitoring vital signs
- Blood glucose monitoring
- Infection control & PPE
- Safe patient handling
- Mobility assistance
- Fall-prevention
- Foley catheter insertion
- ADLs & hygiene care
- Newborn care
- Epic EHR exposure
- Accurate documentation
- Therapeutic communication
- Team collaboration
- Adaptability & problem-solving
- Patient-centered care
- Time management
- Digital literacy
- Microsoft Office
- Medical terminology
Certification
Certification: Basic Life Support (BLS) — Active
Timeline
Customer Service Associate
Wawa
10.2025 - Current
Disability Case Manager
Amazon
06.2020 - 06.2023
Senior Member Services Lead
OptumRx
11.2015 - 06.2017
Hospital Support Roles
Lymington New Forest Hospital
09.2013 - 01.2016
Bachelor of Science - Nursing
Cambridge College of Healthcare & Technology
CLINICAL EXPERIENCE
- Labor & Delivery / Postpartum / NICU Clinical
- Performed postpartum assessments including fundal checks, lochia evaluation, and maternal vital signs.
- Assisted with newborn care including feeding, diapering, thermoregulation, and safety checks.
- Supported NICU care activities such as changing and comforting premature infants under supervision.
- Inserted a Foley catheter in a laboring patient using sterile technique.
- Observed labor progression, epidural placement, and interdisciplinary communication during high-acuity maternal care.
- Provided emotional support and education to postpartum mothers and families.
- Medical-Surgical Nursing Clinical
- Assisted patients with mobility, transfers, and fall-prevention interventions.
- Monitored vital signs and blood glucose levels.
- Observed medication administration and Foley catheter insertion.
- Collaborated with nurses and interdisciplinary teams to support safe, evidence-based care.
- Fundamentals of Nursing Clinical
- Performed vital signs, hygiene care, bed making, and safe patient handling.
- Assisted with ADLs including bed baths and hygiene care.
- Practiced infection control procedures and PPE use.
- Documented patient care activities in the electronic health record.