BIANCA LIRA SOLIS
Albuquerque,NM
Summary
Organized individual with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Second Judicial District Court
Albuquerque, NM
02.2024 - Current
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Experienced in Court Monitoring, Settlement Facilitation Pro-Bono Program, and Year Round Settlement program etc.
- Familiar with Domestic Violence, Domestic Matters, Criminal and Civil Court.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Proofread content for typo-free emails and documentation.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting. Experienced with Google Docs, Microsoft Word, etc.
Cardiac Telemetry Technician
Presbyterian Hospital
Albuquerque, NM
10.2022 - 09.2023
- Conducted daily rounds on assigned unit checking monitors, alarms and batteries.
- Reported any abnormal findings to the nursing staff or physician immediately.
- Evaluated ECG tracing for accuracy prior to transmission to the physician for interpretation.
- Monitored cardiac rhythms and vital signs of patients in telemetry units.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Prepared reports summarizing patient information collected from monitoring sessions.
Customer Care Representative
TSA
Albuquerque, NM
12.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided training support for new hires related to customer service processes and procedures.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Developed and maintained filing systems for confidential documents and records.
Outpatient Clerk
UNM Hospital
Albuquerque, NM
02.2020 - 12.2021
- Scheduled patient appointments, including follow-up visits and tests.
- Assisted with referrals and prepared medical records for patients.
- Prepared documents for billing purposes and submitted claims electronically.
- Coordinated communication between physicians, staff members and patients.
- Monitored office supplies inventory and placed orders when necessary.
- Answered phones, responded to inquiries, and directed calls appropriately.
Lifeguard
City Of Albuquerque Parks And Recreation Dept
Albuquerque, NM
05.2016 - 03.2020
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Collaborated closely with team to identify issues and quickest methods for remediation.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Cleaned, brushed and vacuumed pool to keep clean.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Assisted with swim lessons for guests and members of the facility.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
Education
High School Diploma -
Valley High School
Albuquerque, NM05-2020
Some College (No Degree) -
Central New Mexico Community College
Albuquerque, NMSkills
- Letter preparation
- Filing
- Research
- Prioritization
- Multi-task management
- Mail handling
- Scheduling
- Computer proficiency
Languages
Spanish
Professional
Technology
- Capable of operating Microsoft and Google.
- Adaptive and quick learner in new software.
Timeline
Administrative Assistant
Second Judicial District Court
02.2024 - Current
Cardiac Telemetry Technician
Presbyterian Hospital
10.2022 - 09.2023
Customer Care Representative
TSA
12.2021 - 06.2022
Outpatient Clerk
UNM Hospital
02.2020 - 12.2021
Lifeguard
City Of Albuquerque Parks And Recreation Dept
05.2016 - 03.2020
High School Diploma -
Valley High School
Some College (No Degree) -
Central New Mexico Community College
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