BIANCA LOPEZ
Orlando
Summary
Logical and ambitious professional with extensive experience in customer service and collaborative work environments. Proven organizational skills and proficiency in both Spanish and English. Strong problem-solving abilities with a hands-on approach to work.
Overview
11
11
years of professional experience
Work History
Pathology Lab Assistant
Orlando Health Orlando Regional Medical Center
Orlando
09.2024 - Current
- Processed patient samples by collecting, labeling, and sorting them according to pathology instructions.
- Prepared and processed patient specimens for laboratory analysis.
- Operated and maintained laboratory equipment for optimal performance.
- Conducted routine quality control checks on reagents and instruments.
- Maintained compliance with laboratory, company and legal regulations.
- Utilized computer systems for data entry into patient information databases.
- Assisted in the preparation of specimens for histological processing and staining.
- Ensured compliance with safety protocols and laboratory regulations.
To Go Specialist
Olive Garden
Orlando
05.2019 - 08.2024
- Processed 10 to 15 orders hourly with precision and efficiency.
- Maintained thorough knowledge of restaurant policies and operational procedures.
- Accurately entered orders into POS terminal, managed bill splitting, and processed payments.
- Delivered pick-up and curbside orders to guests promptly.
- Handled phone inquiries to take orders, provide information, and document reservations.
- Operated cash registers and credit card machines for customer transactions.
- Ensured cleanliness and organization of restaurant during downtime, maintaining a sanitized environment.
- Collaborated with supervisors to identify and resolve operational issues.
Front Desk Receptionist
Hampton Inn By Hilton
Vineland
10.2017 - 02.2019
- Checked in 100+ guests daily.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Overnight Stock Associate
Walmart
Orlando
10.2014 - 09.2015
- Handled 6-10 pallets nightly and stocked products efficiently.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Conducted daily inventory counts and verified accuracy of product levels.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
Education
High School Diploma -
Jose Felipe Zayas High School
Puerto Rico05-2014
Skills
- HIPAA compliance
- Medical terminology
- Customer service excellence
- Cash handling and register operation
- Active listening
- Calmness under pressure
- Attention to detail
- Flexibility and adaptability
- Agility and resilience
- Data entry proficiency
- Laboratory compliance expertise
- Time management skills
- Collaborative teamwork
Timeline
Pathology Lab Assistant
Orlando Health Orlando Regional Medical Center
09.2024 - Current
To Go Specialist
Olive Garden
05.2019 - 08.2024
Front Desk Receptionist
Hampton Inn By Hilton
10.2017 - 02.2019
Overnight Stock Associate
Walmart
10.2014 - 09.2015
High School Diploma -
Jose Felipe Zayas High School
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