Bianca Lorence
Charleston,WV
Summary
Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
14
14
years of professional experience
Work History
Admissions Office Administrator
West Virgina State University
Institute , WV
01.2023 - Current
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
- Maintained and updated records, databases, and filing systems.
- Resolved customer service issues in a professional manner while maintaining confidentiality of information.
- Acted as liaison between internal personnel and external contacts such as vendors or suppliers.
- Coordinated activities between departments to ensure efficient workflow process.
- Developed reports, presentations, spreadsheets, and documents using MS Office Suite programs.
- Oversaw CRM updates and backups and report generation.
Admissions Specialist
West Virginia State University
Institute , WV
08.2022 - Current
- Created and maintained student files, including all necessary documentation for each applicant.
- Reviewed applications, transcripts, test scores and other materials to assess student qualifications.
- Organized admissions events such as open houses, campus tours and information sessions.
- Provided timely responses to inquiries from prospective students regarding the admissions process.
- Advised students on college requirements and application procedures.
- Researched new trends in higher education enrollment management.
- Generated reports summarizing admission decisions for review by senior staff members.
Stinson Commercial Transportation
Stinson
Pasadena, CA
01.2019 - 06.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided technical support to customers via phone, email, and web chat.
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Monitored transportation costs to ensure they were in line with company budget.
- Coordinated the delivery of goods and services between vendors, customers, and other departments.
- Managed the development of training materials related to transportation processes and procedures.
Sagacious Service Group
Anthony Carter and Marcell Gibson
Los Angeles, CA
03.2018 - 09.2018
- Identified areas for improvement in customer service processes and implemented strategies to enhance performance.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Managed and conducted 6 facilities including over 120 drivers.
- Maintained Applicant Tracking System records of all applicants.
- Analyzed data to identify trends in order to improve operational efficiency.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
AM Operations Assistant
OnTrac
Los Angeles, CA
10.2010 - 03.2018
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Identified areas for improvement within the organization's operations process.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Answered work phones and routed correspondence to correct parties.
Education
GED -
Roberto Clemente Academy High School
Chicago, IL06.1995
Bachelor of Arts -
West Virginia State University
Institute, WVSkills
- Application Processing
- Administrative Support
- Data Acquisition
- Organized
- Issue Resolution
- Customer Service Oriented
- Inventory Management
- CRM Software
Timeline
Admissions Office Administrator
West Virgina State University
01.2023 - Current
Admissions Specialist
West Virginia State University
08.2022 - Current
Stinson Commercial Transportation
Stinson
01.2019 - 06.2021
Sagacious Service Group
Anthony Carter and Marcell Gibson
03.2018 - 09.2018
AM Operations Assistant
OnTrac
10.2010 - 03.2018
GED -
Roberto Clemente Academy High School
Bachelor of Arts -
West Virginia State University
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