Bianca Lovato
Gilbert,AZ
Summary
Enhanced operational efficiency by optimizing front office workflows. Led initiatives to improve office support functions, resulting in a more organized workplace. Cultivated a strong customer experience in retail roles since 2001.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Tasker
Shiftsmart
03.2025 - Current
- Facilitated efficient task execution to ensure timely completion of projects.
- Collaborated with team members to optimize workflow processes and improve productivity.
- Trained new employees on operational procedures and best practices for task management.
- Implemented strategies to enhance service delivery and customer satisfaction levels.
Shopper
Instacart
01.2021 - Current
- Achieved high satisfaction ratings through efficient order fulfillment and strategic product selection.
- Organized completed orders in designated temperature-controlled storage for efficient customer retrieval.
- Analyzed customer orders meticulously to identify requested items and monitored application for updates.
- Executed order item selection with exceptional speed and accuracy.
- Curated high-quality perishable items, including meat and produce, for optimal inventory selection.
- Collaborated with customers to fulfill order requirements and enhance service delivery.
- Optimized order fulfillment by memorizing store layouts and planograms for efficient routing.
- Achieved consistent adherence to deadlines and quality standards for accuracy and timeliness.
- Executed price verification processes to establish customer trust and enhance overall experience.
- Validated item specifications against order sheet descriptions.
- Executed timely delivery of items to customers by optimizing route planning and time management.
- Monitored substitution processes and communicated changes to customers.
- Delivered exceptional customer service by actively listening, demonstrating empathy, and resolving issues promptly.
- Executed barcode scanning for each item prior to removal from shelf.
- Addressed customer complaints swiftly to enhance satisfaction and foster repeat business.
- Executed loading and unloading of orders at customer residences and designated locations.
Co-Director/Van Driver/Trainor
Love 2 Learn Preschool
05.2018 - 02.2025
- Oversaw safety and welfare of children, safeguarding against physical and emotional harm.
- Fostered an environment of dignity and respect for all children, families, and staff members.
- Designed and implemented a curriculum aligned with developmentally appropriate practices to foster holistic child development.
- Supervised children during mealtimes, rest periods, diapering, restroom times, playtimes, and activity times. Interacted with children to support their developmental needs. Assisted in maintaining a safe and engaging environment for all activities.
- Ensured accurate maintenance of observation records and essential classroom logs.
- Facilitated communication with staff, children, and families consistently. Fostered a welcoming and professional rapport with all families.
- Executed transportation of children aged 5 to 12 to and from designated schools using company transit vehicles.
Store Associate
Circle K Convenience Store
12.2022 - 2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of store displays to promote merchandise effectively.
- Operated cash register efficiently, ensuring accurate transactions and balanced drawers.
- Restocked shelves promptly, minimizing out-of-stock items and supporting inventory management.
Delivery Driver
Amazon Flex
01.2021 - 02.2022
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Navigated diverse routes to optimize delivery times and reduce fuel consumption.
- Adhered to safety protocols, minimizing risks during transport operations.
Driver
Lyft Driver Service
01.2022 - 01.2023
- Operated delivery vehicle safely and efficiently across designated routes.
- Adhered to traffic laws and safety regulations during all driving tasks.
- Conducted routine vehicle inspections to ensure optimal functionality.
- Coordinated with dispatch for timely deliveries and route adjustments.
Front Office Representative
Chandler Eye Center
01.2013 - 01.2018
- Coordinated check-in and check-out for 100+ patients, enhancing overall patient experience.
- Achieved accurate verification of insurance benefits through AHCCCS, Medicare, Tricare, and private plans. Streamlined referral and authorization requests to enhance patient care. Optimized management of paper and electronic medical records department for improved efficiency.
- Achieved efficient call management by promptly answering multiple phone lines. Enhanced departmental communication by directing calls accurately. Improved patient care documentation through meticulous message-taking and data entry.
- Balanced end-of-day financials and completed deposits, ensuring all co-pays and deductible collections were accurately accounted for.
- Executed precise opening and closing protocols, maintaining office security and readiness.
Front Office Representative
Today's Women's Health Specialist
01.2012 - 01.2013
- Delivered exceptional customer service in a high-volume OB-GYN office environment.
- Assisted in opening and closing office operations daily. Prepared deposits for timely bank submission. Supported administrative tasks to maintain office efficiency.
- Organized and coordinated scheduling of diverse visits, including procedures and ultrasounds.
- Managed multiple phone lines, recorded messages, and directed calls to relevant departments.
- Facilitated volunteer efforts for free clinics serving underserved community members.
- Ensured cleanliness, safety, and professionalism within patient and staff environments.
Office Supervisor
Scottsdale HealthCare NOAH Community Health Clinics
01.2005 - 01.2012
- Coordinated and streamlined administrative functions to support executive teams within four high-traffic office locations.
- Achieved improved employee performance through effective review processes. Enhanced employee skills via targeted training programs. Delivered accurate reports and spreadsheets to inform decision-making. Standardized job roles with detailed position reference manuals. Maintained organized records to support operational efficiency. Optimized database administration for better data management.
- Achieved streamlined operations by implementing effective hospital policies. Enhanced resource management through strategic ordering of office supplies. Maintained budget integrity via precise bookkeeping and payroll administration. Improved patient satisfaction by addressing complaints and ensuring timely resolutions.
- Achieved a reduction in no-show rates through effective management of clinic schedules. Enhanced operational efficiency by implementing cross-coverage for multiple clinics. Delivered consistent front office support to maintain service continuity during coverage gaps.
- Implemented protocols to uphold cleanliness and safety standards, fostering a professional atmosphere for patients and staff.
Manager
Payless Shoe Source
01.2001 - 01.2005
- Led team in implementing inventory management systems to enhance stock accuracy
- Developed training programs to improve employee performance and customer service quality
- Streamlined operational processes, reducing turnaround time for product restocking
- Analyzed sales data to identify trends and optimize merchandising strategies
Education
GED - undefined
Frank X. Gordon
Skills
- Oversaw office operations by utilizing Word, Excel, and Outlook for efficient task management Coordinated digital communication through internet and fax systems Supervised the use of scanning and printing equipment to enhance workflow efficiency
- Led initiatives to integrate advanced MD NextGen and Alteer systems, driving improvements in workflow efficiency Oversaw training programs for Helios and Relay Health platforms, fostering a culture of continuous learning Championed the adoption of new innovations to enhance patient care and operational processes
Certification
- Spanish Bilingual Assistant -2007
- Food handlers card - exp. 5/25/2028
- Level 1 Fingerprint Clearance card - exp. 5/24/30
- Cpr/First aid/ AED- exp. 4/30/2026
Timeline
Tasker
Shiftsmart
03.2025 - Current
Store Associate
Circle K Convenience Store
12.2022 - 2023
Driver
Lyft Driver Service
01.2022 - 01.2023
Shopper
Instacart
01.2021 - Current
Delivery Driver
Amazon Flex
01.2021 - 02.2022
Co-Director/Van Driver/Trainor
Love 2 Learn Preschool
05.2018 - 02.2025
Front Office Representative
Chandler Eye Center
01.2013 - 01.2018
Front Office Representative
Today's Women's Health Specialist
01.2012 - 01.2013
Office Supervisor
Scottsdale HealthCare NOAH Community Health Clinics
01.2005 - 01.2012
Manager
Payless Shoe Source
01.2001 - 01.2005
GED - undefined
Frank X. Gordon