Bianca Lozano
Spring,TX
Summary
Experienced and self-motivated coordinator with 8+ years of receptionist/coordinator experience. Skilled in multitasking and effectively communicating with others. Highly Organized, Detail-oriented and proficient with Microsoft excel and word.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Fred Haas Toyota Country
11.2015
- Daily communication with customers to remind them about upcoming appointments as well as what to bring to the appointment.
- Organized a specific list of customers with Microsoft excel to bring in the vehicles that may have had or are currently involved in a service recall.
- Order car parts for the Service Center, on vehicles that need a special service completed.
- Served as backup coordinator for the department.
Warranty Manager
Sonic Automotive
03.2023 - 05.2025
- Submission of claims through warranty portal in a timely manner in accordance with dealership policy.
- Adjustments of claim, balances,/overpayments with accounting from obtained payments.
- Orchestrated rejection of claims according to dealership workshop manual
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
Administrative Assistant
Propsych Testing
12.2013 - 09.2015
- Provided professional, superior administrative assisting to management, patients, staff, and other community contacts.
- Schedule and coordinate meetings, interviews, events and other similar company activities.
- Typed documents such as correspondence, drafts, memos and emails to patients to prepare weekly reports to management.
Merchandising Administrative Assistant
Toyota Center
02.2012 - 03.2013
- Prepared inventory reports for Warehouse Manager by collecting and analyzing stock usage with Excel, and filed paperwork accordingly.
- Helped manage visual merchandising for the main Team Shop and other 10 retail locations within the Toyota Center, including new and current product display.
- Analyzed monthly sales reports then reviewed with managers and sales team to figure how to further increase sales, such as ordering new products or replenishing products low on quantity.
Education
Dental Assistant Diploma -
Pima Medical Institute
01.2019
Skills
- Submitted insurance claims, scheduling of appointments, knowledge of filling and faxing and proficient in MS office
- Assisted hundreds of clients daily via email, and phone
- Knowledge of directing clients to appropriate department and answering all general questions
- Drafted and edited spreadsheets using Microsoft software
Languages
Spanish
Professional Working
Timeline
Warranty Manager
Sonic Automotive
03.2023 - 05.2025
Service Coordinator
Fred Haas Toyota Country
11.2015
Administrative Assistant
Propsych Testing
12.2013 - 09.2015
Merchandising Administrative Assistant
Toyota Center
02.2012 - 03.2013
Dental Assistant Diploma -
Pima Medical Institute
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