Bianca Manotas Rojas
Centreville,VA
Summary
A passionate and skilled multitasker with a superior work ethic and great teamwork skills with effective oral and written communication. Willing to take on any task to provide support for youth, families, and community members of all cultures, races, ages, and ethnic backgrounds. With the ability to provide bilingual service in English and Spanish, I am eager to reach and support members of the local community.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Junior Processor
NFM Lending
04.2024 - Current
- This role includes gathering, verifying, and examining all loan documentation, and organizing the information as it applies to the loan application
- Consistently engaging with various community partners such as, bank institutions, insurance companies, and creditors
- Managed approximately 25+ loan applications per month, by facilitating phone calls, title, home insurance, verification of employment & income requests per file.
- Provided quick turnaround times to maintain fast-past schedule
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Maintain confidentiality with all information
- Experience of procedures, protocols, and practices used within office settings
- Utilized loan origination software to process and track loan applications
- Calculated, reviewed and corrected errors on interest, principal and closing costs
- Ability to learn applicable state and national regulations as it applies to loan approval guidelines
- Calculated debt-to-income ratios to determine maximum loan amounts and maintain it with changes along the loan process
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues
- Developed strong working relationships with vendors to facilitate smooth communication regarding billing issues or payment delays.
Social Work Intern
Virginia Department of Juvenile Justice
08.2023 - 05.2024
- During this internship, it was important to determine appropriate supervision levels by conducting risk and needs assessments
- Enter all documentation into BADGE data collection system to accurately record interactions with all clients
- Created and maintained relationships with youth, families, community partners of all cultures, races, ages, and backgrounds
- Interacted with schools, youth shelters, and community partners daily to maintain our effective working relationships
- Interpreted for youth and their families in Spanish as needed
- Evaluate the juveniles to determine best course of rehabilitation for reentry into society
- Connect with all clients through educational systems, mental health professionals, substance use rehabilitation programs, and residential programs
- Maintained confidentiality with all youth and their families
- Understand and implement courtroom reports, etiquette, and procedures
- Engage and connect with youth and their families with professional services such as therapists, housing assistance, clothes and food assistance, substance use rehabilitation, and educational assistance programs such as IEP
Insurance Administrative Assistant
Sylene Rojas
08.2022 - 05.2024
- This role included gathering insurance documentation as it applied to finalizing insurance policies and binders
- Provided the insurance agent with organized files, updated spreadsheets, and presentations to support effective communication
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Completed accurate daily reports, memos, invoices for insurance policy
- Kept a well organized all documentation in order to comply with deadlines provided by other agencies, the client, and supervisors
- Established administrative work procedures to track staff's daily tasks
- Proficient in technology including Microsoft applications, and task associated software applications
- Provided written and oral communication
- Skilled at working independently and collaboratively in a team environment.
Server & Hospitality Leader
Sweetwater Tavern
07.2021 - 02.2024
- As a server and hospitality leader, it was essential to operate POS system to place orders, manage payments, and handle complimentary items
- During this time, I coached new employees and set them up with the most effective way to strive with client interaction, and as an overall employee of Great American Restaurant
- It was also essential to provide guests with excellent customer service to create a pleasant experience, solve any challenges, and provide solutions for them by understanding their concern and providing empathy
- Provided all guests with positive customer service, while understanding their needs
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
Education
Bachelor of Health and Human Services - Social Work, Criminology
George Mason University
01.2024
Skills
- Effective Oral & Written Communication
- Youth Mentoring
- Organized and Detail Oriented
- Administrative Support
- Fluent & Proficient in Spanish
- Application Preparation and Review
- Case/Database Management
- Microsoft Office and Google Workspace Proficiency
- Confidentiality with Clients, Data, Sensitive Information
- Customer and Client Relations
- Intervention & Implementation Planning
- Scheduling and Event Planning
- Time and Heavy Workload Management
- Teamwork and Collaboration
- Telephone and Email Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Junior Processor
NFM Lending
04.2024 - Current
Social Work Intern
Virginia Department of Juvenile Justice
08.2023 - 05.2024
Insurance Administrative Assistant
Sylene Rojas
08.2022 - 05.2024
Server & Hospitality Leader
Sweetwater Tavern
07.2021 - 02.2024
Bachelor of Health and Human Services - Social Work, Criminology
George Mason University
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