Bianca Manzi
Palm Harbor
Summary
Dedicated and personable professional with a diverse background in management, esthetics, and hospitality. Passionate about creating outstanding customer experiences through exceptional service, leadership, and professionalism. Strong multitasker with experience in sales, scheduling, team leadership, and client retention.
Overview
10
10
years of professional experience
Work History
Manager /Licensed Esthetician
Signature Massage & Facial Spa of Tampa
Tampa
09.2024 - Current
- Managed daily operations of spa services and employee scheduling to optimize service delivery.
- Coordinated inventory management for spa supplies and equipment to support uninterrupted service.
- Ensured compliance with health and safety regulations in spa environment to promote safety.
- Enforced customer service standards, resolving issues to sustain high-quality client experiences.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Stayed updated on industry trends and new techniques for continuous improvement.
Bartender / Key Holder
The Hilton Tampa West Shore
Tampa
02.2022 - 07.2024
- Managed bar area, designed cocktails and menu, handled inventory, ensured regulation compliance, and cultivated customer relationships.
- Engaged with guests to enhance their experience and deliver exceptional customer service.
- Handled cash and credit transactions accurately at the bar.
- Trained new bartenders on drink preparation and upselling techniques.
- Trained new bartenders on standard procedures and drink preparation.
- Ensured compliance with health and safety regulations in beverage preparation.
- Performed opening and closing duties including restocking supplies.
Manager
Olive's Eatery and The Shoppes
Baldwinsville
02.2016 - 03.2022
- Supervised staff training to enhance customer service experiences and teamwork.
- Developed staff schedules to ensure adequate coverage during peak hours and events.
- Resolved customer inquiries and complaints effectively to maintain satisfaction standards.
- Monitored compliance with health and safety regulations within the eatery environment.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Education
Facial Specialist - Aesthetics
MedSpa Institute
Tampa, FL11-2025
Life,Health, & Personal Lines Insurance Agent - State Farm
Bryant & Stratton College
NY05-2019
Certified Dental Asst. - Orthodontics
OCM Boces
Liverpool, NY07-2004
Associate of Arts - Humanities
Onondaga Community College
Syracuse, NY05-2002
Skills
- Aesthetic procedures
- Client consultation
- Customer service
- Health and safety
- Regulatory compliance
- Inventory management
- Staff training
- Budget management
- Verbal and written communication
Timeline
Manager /Licensed Esthetician
Signature Massage & Facial Spa of Tampa
09.2024 - Current
Bartender / Key Holder
The Hilton Tampa West Shore
02.2022 - 07.2024
Manager
Olive's Eatery and The Shoppes
02.2016 - 03.2022
Facial Specialist - Aesthetics
MedSpa Institute
Life,Health, & Personal Lines Insurance Agent - State Farm
Bryant & Stratton College
Certified Dental Asst. - Orthodontics
OCM Boces
Associate of Arts - Humanities
Onondaga Community College