Bianca Marquez
Summary
Dependable multitasker with superior work ethic and a team mindset in conjunction with proficient problem-solving and organizational skills. Detail oriented team player that takes a logical and resourceful approach when addressing the task at hand.
Overview
5
5
years of professional experience
Work History
Student Lead
Washington University Recreation Center
07.2023 - Current
- Earned lead position within 3 weeks of working as a student worker.
- Directed and trained other student workers on how to provide support for patrons.
- Collaborated with professional staff to find ways to make the recreation center more hospitable and enjoyable for patrons and staff.
- Calmly resolved conflicts with patrons that did not want to follow our rules.
Front Desk Student Worker
The Office of Residential Life
08.2018 - 08.2023
- Answered student and parent telephone calls promptly and appropriately handled housing needs.
- Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to students upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by students.
- Maintained clean and organized front desk areas to uphold polished company image.
- Completed office tasks such as laminating, printing, labeling, and organizing.
Sales Associate
Finish Line
10.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Crew Member
Chipotle Grill
05.2019 - 08.2019
- Worked at the cashier, on the serving line, and opened the restaurant by preparing salsas, chips, and guacamole.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
Education
Bachelor of Arts - Psychological & Brain Sciences
Washington University in St. Louis
St Louis, MO05.2024
Skills
- Public Speaking
- Student Training
- Customer Needs Assessments
- Hospitality and Accommodation
- Front Desk Operations
- Sales Expertise
- Data-Driven Decision-Making
- PR Design
- Video Editing and Recording
- Google and Microsoft Suites
Research Experience
- Provided support on a study about teens and the emotional affect of social media use.
- Participated in recruitment activities such as flyering, tabling, and reaching out to organizations.
- Took physiological readings of participants through Biopac MP150 equipment.
- Worked both independently and collaboratively in fast-paced laboratory environment.
- Performed statistical, qualitative, and quantitative analysis of data collected.
Timeline
Student Lead
Washington University Recreation Center
07.2023 - Current
Sales Associate
Finish Line
10.2021 - 12.2021
Crew Member
Chipotle Grill
05.2019 - 08.2019
Front Desk Student Worker
The Office of Residential Life
08.2018 - 08.2023
Bachelor of Arts - Psychological & Brain Sciences
Washington University in St. Louis
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