Bianca Marquez Jimenez

Assisted newly diagnosed cancer patients and families in navigating healthcare systems.

Identified and coordinated resources to meet patient needs, including referrals to community services.

Discussed patient cases in accordance with NAPBC standards, identifying limitations and barriers to care.

Educated patients and families on diagnosis and treatment plans for better understanding.

Participated in quality improvement initiatives targeting enhanced patient experiences.

Conducted outreach activities, including health fairs, to raise awareness about skin, breast, and thyroid cancer.

Advocated for vulnerable populations facing challenges in accessing necessary services.

Coordinated imaging appointments for pre-surgical patients to ensure timely care.

Led patient care navigation, offering tailored services to meet individual

needs

Spearheaded operational duties in collaboration with management

Managed billing inquiries, adeptly using the Azalea billing system

Handled 13,017 inbound/outbound calls in 2023, demonstrating

excellent problem-solving skills

Led team to acquire 410 new customers in 2023 by analyzing fertility

trends and customer needs

Managed 13,017 calls in 2023, ensuring timely and effective patient

communication and support

Guided patients through Kindbody benefits, optimizing their experience

by matching services to needs

Enhanced customer support by owning email triage, and streamlining

processes for faster response times

Delivered exceptional customer service in Aftercare call center, adhering to protocols and HIPAA guidelines.
Instructed patients on administrative procedures and industry regulations under directive of clinical staff.
Relayed clinician recommendations and addressed inquiries regarding medications and diagnoses.
Educated patients on medication usage and provided precautions after reviewing drug interactions.
Coordinated specialist and upper-level diagnostic imaging appointments following clinical visits.
Secured pre-certification and insurance authorizations prior to scheduled examinations.
Documented calls accurately in electronic medical documentation systems per company standards.
Identified and escalated workers' compensation medical deposition requests as necessary.

• Collected blood specimens through various venipuncture techniques for laboratory analysis.
  Accurately prepared, labeled, and shipped samples, verifying requisition forms for completeness.
  Organized centrifuge operation by strategically placing samples per testing guidelines.
  Prepared instruments and equipment to facilitate blood transfusion processes in hospitals.
  Developed strong interactions with patients, families, physicians, and healthcare staff for optimized care delivery.
  Executed cleaning protocols for lab equipment while managing biohazardous waste responsibly.