Bianca Marte
Winter Park,FL
Summary
A dedicated and client-oriented professional with a passion for delivering exceptional service and creating seamless experiences. With experience in client onboarding, administrative coordination, and customer support, I excel at building relationships and guiding clients through processes with clarity and care. Fluent in English, Portuguese and Spanish, I’m able to connect with a diverse range of clients and ensure their needs are met. I thrive in dynamic environments, leveraging my strong time management, problem-solving, and multitasking abilities to keep everything running smoothly. Driven by a genuine desire to help others and make their experiences positive and stress-free.
Overview
9
9
years of professional experience
Work History
Guest Experience Specialist
Corazon Wish
06.2016 - Current
- Facilitated exceptional experiences for Corazon Wish families, ensuring seamless visits through personalized assistance.
- Assisted non-English-speaking families by translating, aiding in park navigation, and facilitating communication for medical or logistical needs.
- Resolved issues and provided immediate support in high-pressure situations, ensuring guest satisfaction.
- Managed guest services at the park and airport, including check-in, check-out, and transfers.
- Maintained confidentiality and prioritized safety while ensuring a positive, stress-free experience for families.
Client Onboarding and Service Coordinator
USS Agency
03.2018 - 02.2020
- Client Outreach & Consultation: Responded to inquiries, explained the permit process, and educated potential clients on services and requirements.
- Lead Management & Follow-Up: Recorded client information, tracked progress, and followed up to encourage enrollment and address concerns.
- Enrollment & Payment Processing: Guided clients through enrollment, processed payments, and scheduled classes.
- Administrative Support: Managed scheduling, coordinated with instructors, and maintained accurate client records.
- Class Coordination: Ensured smooth transitions for clients from office to range, providing necessary documents and certifications.
- Certification & Record Keeping: Issued certifications and maintained updated client records.
Education
English - English Language
Orlando Language School
Orlando, FL05-2019
Bachelor of Arts - Criminal Law
Faculdade Estacio
Fortaleza - CE, Brazil08-2015
High School Diploma -
College Christus Benfica
Fortaleza - CE, Brazil05-2012
Skills
- Multilingual Communication: (English, Portuguese, Spanish)
- Customer service
- Client Onboarding & Relationship Management
- Administrative Support & Process Management
- Microsoft Office Suite
- Problem Solving & Conflict Resolution
- Attention to Detail
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Onboarding and Service Coordinator
USS Agency
03.2018 - 02.2020
Guest Experience Specialist
Corazon Wish
06.2016 - Current
English - English Language
Orlando Language School
Bachelor of Arts - Criminal Law
Faculdade Estacio
High School Diploma -
College Christus Benfica
Similar Profiles
Bianca MarteBianca Marte
Guest Experience Specialist at Corazon WishGuest Experience Specialist at Corazon Wish
Ruben Alcaraz IVRuben Alcaraz IV
Camp Counselor at Corazon a CorazonCamp Counselor at Corazon a Corazon
Mimmita JavierMimmita Javier
IHSS Care Provider at Corazon JavierIHSS Care Provider at Corazon Javier
Alvin JoynerAlvin Joyner
Kitchen Manager & Server at Hinode SushiKitchen Manager & Server at Hinode Sushi
Juan YanceJuan Yance
Showroom Sales Manager at City FurnitureShowroom Sales Manager at City Furniture