Bianca Martin
Crete,United States
Summary
Charismatic with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about different audiences and communicates key messaging effectively. Committed to driving brand awareness and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Ambassador
Amazon
Matteson, IL
05.2019 - 11.2024
- Trained new hires on tasks that needed to be done in the warehouse in a timely manner
- Led community engagement initiatives to enhance brand awareness and customer loyalty.
- Developed training programs for new ambassadors, improving onboarding efficiency and retention rates.
- Coordinated promotional events, increasing customer interaction and product visibility within target markets.
- Analyzed customer feedback to refine outreach strategies and improve overall service delivery.
- Fostered relationships with local businesses to expand partnership opportunities and community presence.
- Implemented best practices for brand representation, ensuring consistent messaging across all platforms.
- Mentored junior ambassadors, enhancing team performance through knowledge sharing and support.
Head Cashier
Menards
Schererville, Indiana
05.2017 - 05.2019
- Counted merchandise in a timely manner, cash out customers, make sure the customer was satisfied with their experience, work customer service desk, dealing with returns, renting out trucks, tools, vacuums, etc.
- Conducted regular audits of cash drawers to maintain compliance with company policies.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on register procedures and customer service standards.
Receptionist
Chevrolet
Highland, Indiana
12.2015 - 03.2017
- Improved customer satisfaction by providing prompt, friendly front-desk service in a high-traffic Chevrolet auto shop
- Coordinated daily service schedules, maintained accurate records, and processed customer payments
- Assisted management in streamlining appointment booking, reducing scheduling conflicts
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communications between departments to enhance service delivery and customer satisfaction.
Education
High School Diploma -
Lowell Senior High School
Lowell, INSkills
- Fast typing speed
- Work independently
- Documentation preparation
- Accuracy and precision
- Customer service
- Microsoft Word
Accomplishments
- Supervised team of eight to ten staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained eight to ten new hires on sales and service techniques.
- Resolved product issue through consumer testing.
- Documented and resolved tech issues which led to the machines or item being fixed to where my employees were able to work more efficiently
MY JOB SEARCH BASICS
- KEYWORDS Client Services, Call Center, Communications, Networking, Copywriting
- CATEGORIES OF INTEREST Client Services, Call Center, Communications, Networking, Copywriting
- JOB TYPES Employee, Freelance, Temporary
- CAREER LEVEL Manager
- EDUCATION LEVEL High School Degree
SKILLS TESTS
eSkill Standard Remote Working 82%
OFFICE SETUP
- COMPUTER SYSTEM PC
- INTERNET CONNECTION Wireless
- OFFICE EQUIPMENT fax, scanner, printer, shredder
SCHEDULE & FLEXIBILITY
- SCHEDULES Flexible Schedule, Full-Time, Part-Time
- JOB FLEXIBILITY TYPES Flexible Schedule, Part-Time Schedule, Remote Work
- REMOTE WORK LEVEL Any Level of Remote Work
- WILLING TO TRAVEL?
AVAILABILITY
- DESIRED START DATE
- AVAILABILITY
- HOURS PER WEEK
Languages
English
Professional Working
Timeline
Ambassador
Amazon
05.2019 - 11.2024
Head Cashier
Menards
05.2017 - 05.2019
Receptionist
Chevrolet
12.2015 - 03.2017
High School Diploma -
Lowell Senior High School