Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bianca Martinez

Sunnyside,WA

Summary

Experienced Credentialing Specialist adept at conducting application reviews and primary source verifications. Excellent relationship-building, problem-solving and communication skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.


Overview

9
9
years of professional experience

Work History

Medical Staff Specialist

Astria Health
12.2022 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Maintained database systems to track and analyze operational data.
  • Conducted primary source verifications such as background checks and board certifications.
  • Received and evaluated applications to look for missing and inaccurate information.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Prepared records for site visits and file audits.
  • Ability to apply effective team-building skills and be a team player who can also work independently.
  • Basic knowledge and understanding of medical terminology, TJC, CMS, and State Laws and regulations pertaining to credentialing.
  • Proficiency with various computer programs, including Microsoft Outlook, Word, Excel, PowerPoint, and data management software.

Dental Team Lead

Yakima Neighborhood Health Services
12.2014 - 12.2022
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Education

High School Diploma -

Sunnyside High School
Sunnyside, WA
06.2010

Skills

  • Organization and Efficiency
  • Data Inputting
  • Bank Deposits
  • Call Transfers
  • Greet Visitors
  • Word Processing
  • Spreadsheet Tracking
  • Telephone Skills
  • Schedule Management
  • Microsoft Office
  • Answer Telephone Calls
  • Reception Desk Management
  • Credential Verification

Timeline

Medical Staff Specialist

Astria Health
12.2022 - Current

Dental Team Lead

Yakima Neighborhood Health Services
12.2014 - 12.2022

High School Diploma -

Sunnyside High School

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Bianca Martinez