Bianca Martinez
Buckeye,AZ
Summary
Dedicated Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery as well as personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
Work History
Medical Assistant- Front/Back Office/Trainer
Scottsdale Weight Loss Center
Glendale, AZ
09.2016 - Current
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patient examinations.
- Organized patient charts before each day's clinic sessions began.
- Provided comprehensive personal assistance, medical attention, and emotional support to patients, ensuring their well-being.
- Recorded patients' medical history, vital signs, and test results accurately in medical records.
- Administered injections, performed venipuncture, and EKGs efficiently.
- Registered new patients into practice management software program accurately entering demographic information.
- Handled general office duties to support administrative staff during peak hours.
- Educated patients about medications, procedures and physician's instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded patient satisfaction by finding creative solutions to problems.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Trained back office staff on medical procedures and protocols, ensuring compliance with healthcare standards.
Education
Medical Assistant Certificate -
West-MEC
1617 W Williams Dr, Phoenix, AZ 8502705-2016
Skills
- Patient-focused care
- Phlebotomy
- Medical office administration
- EMR / EHR
- Inventory and supply management
- Customer service
- Insurance authorizations
- Restocking lab supplies
- Reliable team player
- Electrocardiography (EKG)
- Patient scheduling
- Vital signs and examinations
- Electronic health records
- Prescription refills
- Quick problem solver
- Payment collection
References
References available upon request.
Timeline
Medical Assistant- Front/Back Office/Trainer
Scottsdale Weight Loss Center
09.2016 - Current
Medical Assistant Certificate -
West-MEC
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