Bianca Mascorro-Crain
Crosby,TX
Summary
Reliable Freight Operations Coordinator and Lead Dispatcher with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Freight Operations Coordinator/Lead Dispatcher
Greenwave Transportation
09.2023 - Current
- Monitored shipments to guarantee on-time delivery.
- Planned, assigned and directed fleet drivers to promote successful deliveries and excellent customer service.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Checked paperwork prior to dispatching to freight drivers to maintain accuracy.
- Responded to customer messages in regards to delivery issues.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Provided customers contacting call center with exceptional service and support.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Effectively resolved complaints by working closely with customers.
- Created schedules and dispatched drivers to various sites in from Brownsville, Tx to Pascagoula,MS.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Relayed work orders, messages or information using telephones or two-way radios.
- Addressed questions, problems or requests for service or equipment.
- Arranged for repairs to restore service and schedules.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Mentored junior team members and managed employee relationships.
- Documented services performed, operations information and dispatch details in system.
- Received or prepared work orders.
- Ordered supplies or equipment to issue to personnel.
- Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
- Verified shipment contents upon receipt, reviewing order details, visually inspecting incoming freight and weighing items to confirm deliveries met order specifications.
- Verified shipping labels as orders came in.
- Entered shipment details into database.
- Read work orders or received oral instructions to determine work assignments or material and equipment needs.
- Verified loads against shipping papers, noting in writing any overages, shortages or damages.
- Tracked and traced air shipments in order to maintain current status information.
- Discussed detailed port information to importers or exporters.
- Paid taxes, duties and insurance fees based on different freight types.
- Organized destination-specific storage and delivery processes.
- Evaluated cost, timing and sustainability factors of different shipping routes to select optimal choices.
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
- Consulted customs brokers to arrange passage of goods through customs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Quoted potential customers on price of freight brokerage.
- Acted as liaison between freight companies and shippers.
- Double checked shipments and according to client orders.
- Reviewed size and weight of packages to verify conformance with service requested.
- Inspected and reported or repaired damaged cargo.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
Freight Operations Coordinator/Lead Dispatcher
Danner's
07.2021 - 08.2023
- Monitored shipments to guarantee on-time delivery.
- Planned, assigned and directed fleet drivers to promote successful deliveries and excellent customer service.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations
- Checked paperwork prior to dispatching to freight drivers to maintain accuracy.
- Responded to customer messages in regards to delivery issues.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Provided customers contacting call center with exceptional service and support.
- Optimized delivery routes, taking into account traffic, road conditions and other factors.
- Assessed various driving routes and identified best paths to maximize productivity and cost-efficiency.
- Effectively resolved complaints by working closely with customers.
- Created schedules and dispatched drivers to various sites in from Brownsville, Tx to Pascagoula,MS.
- Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Relayed work orders, messages or information using telephones or two-way radios.
- Addressed questions, problems or requests for service or equipment.
- Arranged for repairs to restore service and schedules.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Mentored junior team members and managed employee relationships.
- Documented services performed, operations information and dispatch details in system.
- Received or prepared work orders.
- Ordered supplies or equipment to issue to personnel.
- Managed organization and product flow through stockroom areas, designating areas for various inventory types to optimize ease and economy of transportation.
- Verified shipment contents upon receipt, reviewing order details, visually inspecting incoming freight and weighing items to confirm deliveries met order specifications.
- Verified shipping labels as orders came in.
- Entered shipment details into database.
- Read work orders or received oral instructions to determine work assignments or material and equipment needs.
- Verified loads against shipping papers, noting in writing any overages, shortages or damages.
- Tracked and traced air shipments in order to maintain current status information.
- Discussed detailed port information to importers or exporters.
- Paid taxes, duties and insurance fees based on different freight types.
- Organized destination-specific storage and delivery processes.
- Evaluated cost, timing and sustainability factors of different shipping routes to select optimal choices.
- Built and strengthened relationships with trucking companies and airlines to optimize daily operations.
- Consulted customs brokers to arrange passage of goods through customs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Quoted potential customers on price of freight brokerage.
- Acted as liaison between freight companies and shippers.
- Double checked shipments and according to client orders.
- Reviewed size and weight of packages to verify conformance with service requested.
- Inspected and reported or repaired damaged cargo.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
Tow Truck Dispatcher/Operator Supervisor
MC Towing & Services LLC
04.2020 - 08.2023
- Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
- Tied and secured loads to prevent shifting or damage to items.
- Conducted regular vehicle and equipment inspections to maintain safety and comply with laws.
- Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
- Communicated with team members to coordinate efficient and accurate movements.
- Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Provided safety, security and transportation in accordance with policies, procedures and regulations.
- Worked well with dispatchers to communicate route and schedule changes.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Conducted daily pre-trip inspections according to set checklist.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Recorded expenses and maintained receipts.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean truck interiors.
- Obtained signatures needed to complete and process paperwork.
Firewatch
JV Industrial
06.2018 - 03.2020
- Monitored areas when welders were working and where other heat-related tasks were occurring.
- Kept watchful eye on perimeter areas using closed-circuit cameras and binoculars whenever necessary.
- Observed strict safety protocols to maintain personal and coworker safety.
- Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
Firewatch
Austin Industrial
09.2017 - 06.2018
- Monitored areas when welders were working and where other heat-related tasks were occurring.
- Utilized cell phones, two-way radios and other communication devices to make contact with work crew.
- Kept watchful eye on perimeter areas using closed-circuit cameras and binoculars whenever necessary.
- Observed strict safety protocols to maintain personal and coworker safety.
Warehouse Associate
UTI Logistics
09.2011 - 06.2017
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages and updated orders in internal database.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Operated forklifts to fill or empty overhead spaces.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
- Filed requisitions for out of stock items and supplies.
Shipping and Receiving Clerk
Cavender's Boot City
09.1999 - 09.2011
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Obtained required documentation to process shipments and support movement.
- Organized deliveries by sorting and stocking receivables
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Monitored merchandise received and shipped from facility in computer system.
- Prepared packages for shipping and determined most economical shipping methods.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Identified order discrepancies and damaged items and notified supervisor.
- Prepared documentation to track and report on damaged or missing items.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Compared and verified identifying information of outgoing shipments.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Managed payroll for temporary, hourly and salaried employees.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Managed weekly payroll duties and submitted data to payroll contractor.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Established employee payroll files and updated existing files with new information.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Liaised with departments to maintain information in payroll and time and attendance systems.
- Managed payroll and time and attendance systems.
- Processed new employee paperwork and entered information into payroll system.
- Distributed and collected timecards each pay period.
- Trained new employees on company timekeeping systems.
- Processed exchanges and returns by inputting in company database.
- Greeted customers and responded to requests for information.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Education
Associate of Applied Science - Cardiovascular Technology
Lone Star College System
High School Diploma -
Ross S Sterling High School
05.1995
Skills
- Supplier Relationships
- Team Training and Development
- Negotiation
- Research and Analytics
- Inbound Cargo Management
- Shipment Tracking
- Distribution Coordination
- International Freight Management
- Logistics Coordination
- Transportation Management
- Domestic Freight Management
- Freight Forwarding
- Shipping and Receiving
- Data Entry
Certification
- Forklift Certification
Timeline
Freight Operations Coordinator/Lead Dispatcher
Greenwave Transportation
09.2023 - Current
Freight Operations Coordinator/Lead Dispatcher
Danner's
07.2021 - 08.2023
Tow Truck Dispatcher/Operator Supervisor
MC Towing & Services LLC
04.2020 - 08.2023
Firewatch
JV Industrial
06.2018 - 03.2020
Firewatch
Austin Industrial
09.2017 - 06.2018
Warehouse Associate
UTI Logistics
09.2011 - 06.2017
Shipping and Receiving Clerk
Cavender's Boot City
09.1999 - 09.2011
Associate of Applied Science - Cardiovascular Technology
Lone Star College System
High School Diploma -
Ross S Sterling High School
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