Bianca McCullough

• Provided friendly, courteous service to create memorable moments for guests.
• Cleaned and organized kitchen stations to promote team efficiency.
• Collaborated with team members to execute seamless catering events for clients.
• Coordinated closely with other staff members during events for smooth service delivery.
• Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
• Offered excellent customer service, addressing client concerns promptly and professionally.
• Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.

• Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Planned and directed high-volume food preparation in fast-paced environment.
• Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
• Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
• Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
• Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.

• Established strong relationships with store managers and staff, collaborating on promotional events for increased brand exposure.
• Collaborated with fellow demonstrators on best practices for presentation techniques resulting in increased effectiveness across the entire team.
• Spoke with interested customers and provided additional product information.
• Ensured proper setup and breakdown of demonstration areas, maintaining a clean, organized, and visually appealing space for customers.
• Increased repeat business by developing rapport with customers and providing personalized follow-ups after product demonstrations.
• Exceeded event attendance goals by promoting upcoming demonstrations via social media platforms and in-store announcements.
• Prepared presentations to target audiences based on specific demographics and product details.

Support Specialist Call Center

• Process transactions for sensitive and/or complex customer relationships on syndicated loans (both JPM agented and Non-Agented deals) using the Loan IQ loan system. (i.e. Daily advances & payments for LIBOR loans, ABR/PRIME loans, Swing loans, and Bankers Acceptances - as well as processing of Loan Rollovers/Conversions/Repricings)
• End to end deal servicing: From time of closing up to and including termination of syndicated loans. (with a general understanding of Revolver and Term Loan facilities mechanics)
• Participating in projects and working groups as required
• Other duties as assigned