Bianca McGraw
Queens,NY
Summary
Proactive Barista from OTG Management Inc., excelled in enhancing sales through personalized beverage creation and exceptional customer service. Mastered espresso machine operation and inventory management, ensuring a welcoming environment. Demonstrated versatility and reliability, significantly improving customer loyalty and operational efficiency. Skills include advanced cash handling and effective communication. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
2
2
years of professional experience
Work History
Barista
OTG Management Inc.
Queens, NY
06.2022 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Bronx Collegiate Academy
The Bronx, NY06.2020
Skills
- Friendly and outgoing
- Cash Handling
- Active listener
- Exceptional customer service
- Cleanliness
- Order Taking
- Espresso machine operation
- Cash Register Operation
- Food Preparation
- Menu Memorization
- Product displays
- Reliable and Dependable
- Multitasking
- Food Serving and Preparation
- Excellent Communication
- Stocking Supplies and Retail Products
Timeline
Barista
OTG Management Inc.
06.2022 - Current
Bronx Collegiate Academy