Overview
Work History
Education
Skills
Timeline
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Bianca McKenzie

Stoughton,MA

Overview

12
12
years of professional experience

Work History

Front Desk Supervisor

Home 2 Suites / Hampton Inn
03.2023 - 07.2024
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Monitored inventory levels of supplies, placing orders as needed.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Night Auditor

Home 2 Suites / Hampton Inn
03.2023 - 03.2024
  • Completed night audit using P.E.P to close out the business day, reconciling any issues, and marking discrepancies before sending out nightly reports.
  • Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
  • Communicated any relevant information about guest needs, preferences, and reservations to daytime staff for seamless service transitions between shifts.

Behavior Technician

Autism Therapeutic Services
03.2023 - 07.2023
  • Provided one-on-one support to children and teens with autism spectrum disorders.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.

Home Health Caregiver

State Of Massachusetts
08.2020 - 03.2023
  • Assisted patient with daily living activities, improving their overall quality of life.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Provided transportation and appointments management.

HR Recruiting Coordinator

Systemize Logistics, LLC
01.2020 - 08.2020
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness
  • Coordinated schedules to arrange interviews with applicants
  • Collaborated closely with colleagues across departments to ensure alignment between business objectives and talent acquisition strategies.

Dispatcher

Systemize Logistics, LLC
09.2018 - 01.2020
  • Directed dispatching, routing and tracking of 80+ fleet vehicles
  • Tracked delivery progress to identify possible delays and provide real-time updates to Amazon managers
  • Tracked and monitored vehicle performance and maintenance
  • Managed staff schedules to ensure optimal coverage of daily workload and adjusted quickly to changing demands
  • Processed timecards and payroll data for a team of employees using ADP
  • Evaluated employee performance regularly, identifying areas for improvement and developing action plans accordingly.

Amazon Courier

Systemize Logistics, LLC
11.2017 - 09.2018
  • Delivered packages to customer doorsteps and business offices
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Conducted daily vehicle inspections and reported maintenance issues for immediate attention
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling
  • Lifted, lowered, and carried packages typically weighing up to 50 pounds throughout the regular course of delivery.

Lead Server

Fuller Village
07.2014 - 11.2017
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers
  • Cultivated warm relationships with customers
  • Wrote and submitted end-of-shift reports to provide management with accurate information about performance of restaurant and staff
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.

Catering Server

At Your Service
06.2012 - 07.2013
  • Served appetizers, delivered entrees, and refilled beverages for 500+ banquet guests in different environments
  • Provided friendly, courteous service to create memorable moments for guests
  • Utilized proper food handling techniques to establish safety and quality of food served
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies, set up, and breakdown all service areas.

Education

Psychology

University of Bridgeport
Bridgeport, CT
01.2014

Diploma -

Stoughton High School
Stoughton, MA
06.2013

Skills

  • Customer Service
  • Time Management
  • Strategic Planning
  • Talent Acquisition
  • Memorization
  • Problem Solving
  • Multitasking
  • Microsoft Office and Excel
  • Organizational Skills

Timeline

Front Desk Supervisor

Home 2 Suites / Hampton Inn
03.2023 - 07.2024

Night Auditor

Home 2 Suites / Hampton Inn
03.2023 - 03.2024

Behavior Technician

Autism Therapeutic Services
03.2023 - 07.2023

Home Health Caregiver

State Of Massachusetts
08.2020 - 03.2023

HR Recruiting Coordinator

Systemize Logistics, LLC
01.2020 - 08.2020

Dispatcher

Systemize Logistics, LLC
09.2018 - 01.2020

Amazon Courier

Systemize Logistics, LLC
11.2017 - 09.2018

Lead Server

Fuller Village
07.2014 - 11.2017

Catering Server

At Your Service
06.2012 - 07.2013

Psychology

University of Bridgeport

Diploma -

Stoughton High School

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Bianca McKenzie